How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Category: Editorial Category
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…
Aspect: How is your contact centre reducing fraud?
Did you know? • By 2017 transactions made on mobile devices will be $1.5 trillion but…
Sabio: The Sound of Analytics Success
Sabio Event: Like the sound of analytics but not sure what the benefits are or how…
Sabio – Transforming Customer Contact
Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Intellicom contact centre technology in Eircode
Intellicom’s contact centre technology plays key role in Eircode project success Intellicom have announced that its…
Jabra Announces Winners at Partner Conference
Jabra announces the winners at its annual UK&I Partner Conference Awards ceremony Selected partners and distributors…
Jabra: Five Ways to Light the Fire within Our Workers
Jabra Blog: Five Ways to Light the Fire within Our Workers More than two-thirds of today’s…
Sinclair Voicenet Support CallNorthWest Awards
Sinclair Voicenet, the UK’s longest established specialist provider of multimedia interaction recording and contact centre applications,…
Sabio Selected by WestconGroup for Partner Award
Sabio Selected by WestconGroup for Partner Award; Leading customer contact technology specialist recognised for second successive…
Nuisance calls seriously impact contact centre industry
Nuisance calls to mobiles seriously impact contact centre industry – Cold callers continue to damage sincere…
Ventrica Wins Award for outsourced customer service
Ventrica Wins Award for outsourced customer service Ventrica, the Southend based outsourced contact centre have announced…
Christmas is coming – is your contact centre ready?
Christmas is coming – is your contact centre ready? Derek Lewis of Eptica discusses how your…
End contact centre wastage ahead of National Living Wage
Time to end contact centre wastage ahead of National Living Wage; Vision for more skilled teams…