10 simple ways to reduce average call handling time in your contact centre – Danny Cresswell…
Category: Editorial Category
Eckoh granted US Patent for CallGuard Payments Technology
Eckoh granted US Patent for CallGuard Payments Technology Eckoh, a global provider of secure payment products…
Verint Recognises Customers at Engage EMEA Conference
Verint Recognises Customers for Exceptional Performance at Engage EMEA Conference; Awards Ceremony Celebrates the Success of…
Lloyds Banking Group assist Children in Need
Lloyds Banking Group on call for Children in Need across UK contact centres Over 1,700 Lloyds…
Contact Centre Operational Benchmarking Reports
Contact Centre HR & Operational Benchmarking Reports by Industry Experts ContactBabel are now available. The largest-ever…
Content Guru Named Contact Centre as a Service Challenger
Content Guru has been named a 2015 Contact Centre as a Service (CCaaS), Western Europe Challenger…
How Contact Centres Are Using Workforce Management Technology
How Contact Centres Are Using Workforce Management Technology. Have your say on how Workforce Management works…
Customer Service Workers among Most Stressed in Britain
Customer Service Workers among Most Stressed in Britain – Nearly half of industry workers need time…
Intelecom Positioned in Magic Quadrant for Contact Centres
Intelecom has appeared in this Gartner Magic Quadrant in recognition of our pioneering work and years…
Aspect: How is your contact centre reducing fraud?
Did you know? • By 2017 transactions made on mobile devices will be $1.5 trillion but…
Sabio: The Sound of Analytics Success
Sabio Event: Like the sound of analytics but not sure what the benefits are or how…
Sabio – Transforming Customer Contact
Technology is clearly now evolving how customers want to engage with organisations. This is the theme…
Work needed on Self-Service to improve Customer Experience
Wide recognition of importance of self-service but work needed to improve overall customer experience Just 23…
Businesses Failing to Measure Customer Service
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights…
Ultracomms Response to VAT on Cloud-Based Services
Ultracomms response to HMRC ruling – VAT on cloud-based services Ultracomms, Europe’s first cloud contact centre…
Interactive Intelligence Wins Innovation Contact Centre Award
Interactive Intelligence Wins Ventana Technology Innovation Contact Centre Award Ventana Research recognizes the PureCloud℠ platform for…
Intellicom contact centre technology in Eircode
Intellicom’s contact centre technology plays key role in Eircode project success Intellicom have announced that its…
Jabra Announces Winners at Partner Conference
Jabra announces the winners at its annual UK&I Partner Conference Awards ceremony Selected partners and distributors…