Ventrica, the Southend based outsourcer, are celebrating after winning the ‘Contact Centre of the Year’ (larger…
Category: Editorial Category
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video
Geoffrey Insurance pioneers Pitney Bowes EngageOne Video to transform UK customer experience Pitney Bowes has signed…
NICE Announce Details of Interactions London 2016
Interactions London 2016 – Customer Service and Contact Centre Professionals Share Best Practices and Experiences to…
Kelda Water Choose Echo RapidXtra Billing Solution
Kelda Water Services Retail chooses Echo’s market leading RapidXtra Billing and Customer Relationship solution to underpin…
Customer Experience Coaches Drive Satisfaction Online
Customer experience coaches drive satisfaction online – Helen Murray, Chief Customer Solutions Officer at Webhelp UK…
UK National Contact Centre Awards 2016 and the winners are….
UK National Contact Centre Awards 2016 and the Winners are…. I have always had the opinion…
The UK Contact Centre Decision Makers Guide
ContactBabel have started to conduct research for the UK Contact Centre Decision Makers Guide – the…
Got what it takes to work for Interactive Intelligence?
Interactive Intelligence is currently seeking a Field Marketing Manager for UK and Ireland responsible for their…
NICE Acquires inContact, Revolutionising the Customer Service Market
NICE Acquires inContact, Revolutionising the Customer Service Market; As one company, the two leaders form the…
Simplify Card Payment Process Ditch the CVV Code
It’s time to simplify the card payment process! Take the first step by ditching the three-digit…
Making it happen – driving change management
Making it happen – driving change management By Steve Shellabear • Director at dancing lion training…
7 Steps to Deal with Angry Customers in the contact centre
Dealing with angry customers in the contact centre can be challenging. But if you handle the…
E.ON to recruit up to 400 people at Bedford contact centre
E.ON has announced that over the next 12 months it will be recruiting up to 400…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
The Impact of Data on the Customer Experience
Businesses must recognise the transformative impact of data on the customer experience, says Aspect – A…
Content Guru Banks Stadsbank Oost Nederland
Leading Dutch municipal bank, Stadsbank Oost Nederland, a leading Dutch municipal bank, has chosen Content Guru’s…
Outsourcer Teletech axe 95 jobs at Belfast Contact Centre
TeleTech, the US based Outsourcer, have confirmed that 95 jobs are being axed at the Belfast…
Customer Service of the Year Awards Now Open for Entry
Customer Service of the Year Awards Now Open for Entry – Entry deadline is 31 May…
Aspect Software introduce Mila the Intelligent Assistant
Aspect Software announces workforce chatbot, Aspect® Mila™: Intelligent assistant brings newfound efficiency to contact centre agents…