Intelecom latest survey reveals the real state of contact centres; Results highlight future growth with exponential…
Category: Editorial Category
Echo Managed Services work with FT Shortlisted
Echo Managed Services work with Financial Times recognised with esteemed customer service award shortlisting Echo Managed…
Consumers Dissatisfied with Festive Retail Experience
British consumers dissatisfied with festive retail customer experience so far – Eptica research also finds three…
Brits Abandon Shopping Without Right Communication
Interactive Intelligence Reveals Half of Brits Would Abandon Their Shopping Without The Right Communication Interactive Intelligence…
Dogs Trust Reasons given by Owners to give up their Dogs
Dogs Trust contact centre agents can’t believe the ‘Bona Fido’ reasons for owners giving up their…
Journeycall Secure Outsource Contract with ATOC
Journeycall Secure Outsource Contract with ATOC ATOC (Association of Train Operating Companies) has renewed its contract…
Neopost shows what GREAT customer service is
[metaslider id=6819] Neopost Contact Centre shows what GREAT customer service is – Staff at Neopost beat…
SJS Solutions launch Real-Time Visual Solution
SJS Solutions’ Expands Its Reach with New Data Connectors To Provide a Complete Real-Time Visual Communication…
10 Ways to Efficiently Manage Inbound Calls
Ten of the best ways to efficiently manage inbound calls in your contact centre – Danny…
Contact Centre Predictions: The Key to Success
Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic…
Webhelp UK’s Managment Team Partners with KKR
Webhelp UK’s Managment Team Partners with KKR – Webhelp, the global business process management and outsourcing…
CCA Excellence Awards 2015 – The winners are…..
The Co-operative Bank has beaten off stiff competition to win two top new prizes in customer…
EasyRoommate and Vivastreet strengthen customer experience
EasyRoommate and Vivastreet strengthen global customer experience through 8×8. The world’s leading flat sharing website, EasyRoommate…
We’re more likely to Divorce than switch our Bank
We’re more likely to Divorce than switch our Bank – Mark King, SVP Europe & Africa…
Content Guru Featured in DMG Consulting Cloud Report
Content Guru has been profiled in DMG Consulting’s 2015-2016 Cloud-Based Contact Centre Infrastructure Market Report, as…
HGS Secure Outsource Contract with Student Loans
HGS Secure Outsource Contract with Student Loans Company – The agreement will improve customer experience for…
Top 3 Contact Centre Technology Trends for 2016
Top 3 Contact Centre Technology Trends for 2016 – Paul White, CEO of mplsystems looks ahead…
Betfred Announce Closure Wigan Contact Centre
Betfred, the Gaming Bookmaker, have announced that their Wigan Contact Centre will close 11th December. In…
Contact Centre Case Study: Edwardian Group London
Contact Centre Case Study: Edwardian Group London – For more than forty years, Edwardian Group London…