Interactive Intelligence Customer Engagement Solutions Now Available on G-Cloud 8 Public sector organisations can now reap…
Category: Editorial Category
Wow Your FD with Customer Engagement That Delivers
Steven Robertson at proactive customer engagement experts VoiceSage shares some proof points about what customer success…
Webhelp Create 80 Jobs at Falkirk Contact Centre
Falkirk contct centre to Become a Centre of Excellence Improved Training and Career Development Opportunities Leading…
Equinity & Dekra Finalists at ECCCSA Awards 2016
Equinity and Dekra named Finalists for ECCCSA Awards 2016 – Business Systems’ customers secured their spot…
Thrifty Car & Van Rental Launch Contact Centre
Thrifty Car & Van Rental open Retail Reservation Contact Centre in High Wycombe in rder tht…
Noetica Launch Voice Platform Built for Contact Centres
Noetica Launches Voice Platform Built Purely for Contact Centres NVP™ spells the end for costly enterprise…
Swinton Announce Manchester Contact Centre Move
Swinton Group has today announced major plans to move its Manchester headquarters and customer contact centre…
Making Mentoring Work in the Contact Centre
Steve Shellabear, director of dancing lion training & consultancy outlines how to make mentoring in the…
E-Book – Do Millennials Hate Your Customer Service?
Do Millennials Hate Your Customer Service? New e-Book from Interactive Intelligence Are you doing everything you…
What is The True Cost of your Contact Centre Agent?
The True Cost of your Contact Centre Agent – Expolink went into accountant mode to provide…
HSBC Announce Edinburgh Contact Centre Closure
HSBC have announced plans to close its Edinburgh contact centre offering the 186 affected staff the…
What Does Customer Engagement Mean for your Organisation?
The phrase Customer Engagement is often mentioned in one and the same breath as ‘Sales’. And…
Intelligent Robots or Contact Centre Agents?
Intelligent Robots? Contact Centre Agents? New research conducted by the leaders in enterprise information management, OpenText,…
The 2016 UK Contact Centre Decision Makers Guide
The 14th edition of The UK Contact Centre Decision Makers Guide – the UK’s largest study…
Dogs Trust Contact Centre Celebrates Second Birthday
Dogs Trust Contact Centre finds thousands more are hoping to give a homeless hound a second…
Contact Centre: The Reiteration Relapse Cycle
Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact…
Aspect Named Leader Contact Centre Interaction
Aspect Software named a leader in Contact Centre Interaction Management for Large Contact Centres by independent…
Enghouse Interactive New Attendant Console Microsoft Skype
Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite…