Aspect Software Appoints Tom Davies as Senior Vice President of Cloud Operations – Davies joins Aspect…
Category: Editorial Category
Dangers Standing still with Legacy Contact Centre Systems
Digital transformation and cloud migration are presenting unprecedented opportunities for contact centre performance. Equally, obsolescence in…
Your Customers Are Calling…. But Who’s Answering?
Your Customers Are Calling…. But Who’s Answering? asks Holger Reisinger of Jabra With consumers now firmly…
What is a Contact Centre? Facts vs Myths
What is a contact centre? Facts vs Myths – Gemma Harding CallCare247 Contact centres have a…
Calabrio Appoints EMEA General Manager to Spearhead Regional Growth
Calabrio Senior Appointment: Kris McKenzie brings two decades of enterprise SaaS technology expertise to further Calabrio’s…
Firstsource Solutions Win Gold at Global Sourcing Awards
Firstsource Solutions wins gold at the Global Sourcing Association Awards Firstsource Solutions, the UK’s customer experience…
TeleTech Expands EMEA Operation as CX Demand Grows
TeleTech expands its EMEA operation with UK senior executive appointments as Customer Experience (CX) demand grows…
Puzzel Ramps Up Outbound Dialler Functionality
Puzzel ramps up outbound dialler functionality – Latest release of cloud contact centre solution helps companies…
RevolutionCloud Revolutionises How Contact Centres Use technology
RevolutionCloud revolutionises how contact centres acquire and use technology SVL Business Solutions, the UK’s most experienced…
Avoid Customer Churn with Cloud-Native Contact Centres
Avoid Customer Churn and Increase Revenues with Cloud-native Contact Centres – Frost & Sullivan whitepaper finds…
Almost 1 in 7 companies still without a plan for GDPR
Latest DMA research reveals increase in preparedness, but a concerning minority of companies seemingly without a…
Spark Response Wins Major Sporting Contract
Spark Response Wins Major Sporting Contract to provide outsource customer service for major sporting events. Successful…
Kura Secures Key Relationship With Crown Commercial Service
Kura secures key relationship with Crown Commercial Service with plans to expand Sefton employee base •…
Calabrio Announces New Calabrio ONE Platform
Calabrio Announces New Calabrio ONE Platform at Global Customer Conference – New enterprise platform features business…
Mesa Offers Citizens Robust Interaction with Aspect Unified IP
Mesa offers citizens more robust interaction options by standardising on Aspect Unified IP The Organisation Located…
Scrapping Card Fees – Waste of time or a Benefit to Consumers?
Scrapping Card Fees – A Bureaucratic waste of time or a benefit to consumers? Rob Crutchington,…
White Paper: Are you a Customer Service Leader or Laggard?
New White Paper – Are you a Customer Service Leader or Laggard? A leader’s perspective on…
Job Losses Announced at Tui Luton contact centre
Tui have announced that it has entered a 30-day consultation period with staff at the company’s…
BGL Group Opens Wakefield Contact Centre
BGL Group opens new contact centre site in Wakefield – New offices will be home to…