CCMA celebrates 25 years as advocates of the contact centre industry “2019 is predicted to be…
Category: Editorial Category
Eliminating Nuisance Calls: Tips to Stay Compliant
Eliminating Nuisance Calls – Top Tips to Stay Compliant in your contact centre by Niels Richthof,…
Tackling Customer Service Pain Points Faced by Start-Ups
Tackling the four key customer service pain points faced by fast-growing start-ups – Parham Saebi is…
Digital Transformation Projects Disrupt Customer Experience
Digital transformation projects will continue to disrupt the customer experience in 2019 says Stephen Ball, Senior…
Contact Centre 2019 – It’s The Year of the Cloud!
Contact Centre 2019 – the Year of the Cloud! Paul Gray, Marketing Manager at SVL Business…
Heat Mapping Contact Centres Is Reality with Digital Headsets
“Heat Mapping” Noisy contact centres is reality with New Digital Headsets according to Holger Reisinger of…
Contact Centre Owner’s Guide to Property Expansion
Cost Certainty – The Contact Centre Business Owner’s Guide to Property Expansion – Phil Sugden, director…
NICE inContact CXone Selected for 2,300 Seat Contact Centre
NICE inContact, a NICE business, have announced that a global research and technology company that serves…
Encore Launches Contact Centre Recruitment Division
In response to considerable demand, national recruitment agency, Encore Personnel has launched a new specialist division,…
RMG Networks reimagines the SYMON Brand
RMG Networks (RMG), global leader in technology-driven visual communications is bringing back the SYMON™ brand with…
Nominations for Contact Centre Awards Now Open!
The UK National Contact Centre Awards, organised by the CCMA, are the longest established and largest…
Payment Security and Call Centre Predictions 2019
PCI Pal outlines its 2019 payment security and call centre predictions Looking ahead to 2019, Geoff…
Good Customer Service Starts & Ends with People
Well-trained human agents blended with AI innovation and flexible cloud-based technology combine to create the perfect…
Map Your Contact Centre Environment to the Customer Journey
eBook: Map Your Contact Centre Environment to the Customer Journey Consumers want a valued interaction and…
Retailers Invest in AI to Attract Online Shoppers
71% of retailers invest in AI to attract online shoppers this Christmas as in store sales…
Make 2019 Planning Your New Year’s Resolution
Make 2019 contact centre planning your New Year’s resolution – Join Aspect on 19th December at…
Teleperformance Win E.ON Contact Centre Contract
Teleperformance Wins Major E.ON Customer Service Contract Three-year contract announced to provide Customer Service and Sales…
Will AI Eliminate Humans in the Retail Contact Centre?
Will AI Eliminate Humans in the Retail Contact Centre asks Susannah Richardson | Marketing Director for…