Map Your Contact Centre Environment to the Customer Journey

eBook: Map Your Contact Centre Environment to the Customer Journey

Consumers want a valued interaction and not to be treated like a number that has to be dealt with quickly.

What does this mean for the traditional contact centre environment and cost-driven model powering it, and how can your contact centre environment evolve to deliver better customer service?

In this ebook, you will learn:

– How to map your customer journey and the mistakes to avoid.
– The six key elements of a customer journey map.
– How to align your Contact Centre with the moments of truth to delight your customers.
– A better understanding of your customers pain points.
– How to measure the impact of your changes.

And more…


Additional Information

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