eBook: Map Your Contact Centre Environment to the Customer Journey
Consumers want a valued interaction and not to be treated like a number that has to be dealt with quickly.
What does this mean for the traditional contact centre environment and cost-driven model powering it, and how can your contact centre environment evolve to deliver better customer service?
In this ebook, you will learn:
– How to map your customer journey and the mistakes to avoid.
– The six key elements of a customer journey map.
– How to align your Contact Centre with the moments of truth to delight your customers.
– A better understanding of your customers pain points.
– How to measure the impact of your changes.
To discover how to incorporate chatbot technology into your customer service process, download CMS’ eBook, ‘How to Successfully Map Your Contact Centre Environment to the Customer Journey’ by Clicking Here
Connect takes a unique approach to help our clients transform their business-critical Contact Centre and Unified Communications environments globally. We provide transformation as a partnership, which we deliver as a managed service.
Our goal is to manage your existing infrastructure better and more efficiently than anyone else. By doing so, we can put out any fires in your existing estate, giving you the space to look at innovation. We get a deep understanding of your current environment to ensure anything new does not fall short of today’s capabilities. Once complete, we can now start your journey by enhancing your current platform and completely transforming its capabilities so that you can transform your customers’ experiences.