Connect Announce Acquisition of Customer Care Solution Provider, ServiceCX
Connect Announce Acquisition of Customer Care Solution Provider, ServiceCX – Additional capabilities expand value of customer service offerings Communications experts…
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Conn3ct secures Position on G-Cloud 12 Framework
Conn3ct have announced they have secured its space on the UK public sector procurement framework, G-Cloud. The London-based communications partner…
Five9 Announces Strategic Partnership with Conn3ct
Five9 Announces Strategic Partnership with Conn3ct – New partnership places people at the heart of the business and enables a…
The Rise of the CRM in the Contact Centre Space
The Rise of the CRM in the Contact Centre Space In today’s world, consumers increasingly demand a more personalised and…
The Transformation Challenges During COVID-19
Crisis, What Crisis? How Conn3ct Overcame Complex Transformation Challenges During COVID-19 At Conn3ct, our expert team solves complex transformation challenges…
Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls in the Contact Centre which You Need to Avoid – Conn3ct Digital transformation reaches to…
Maximising Contact Centre Tech To Provide Business Contingency
Maximising UC & Contact Centre Technology To Provide Business Contingency When a disaster recovery plan is put into action for…
Key Considerations for a Successful Remote Working Strategy
Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through the COVID-19 pandemic, many…
5 Common Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls You Need to Avoid Digital transformation reaches to the foundations of an organisation – for…
Key Considerations for a Successful Remote Working Strategy
Contact Centre Tips: Key Considerations for a Successful Remote Working Strategy After being forced to experience home-working en-masse through the…
The Challenge of Contact Centre Staff Working From Home
How to meet the challenge of an increase in contact centre staff working from home – Martin Cross, CTO at…
Fonolo and Conn3ct Partner to Save Consumers Waiting on Hold
Fonolo and Conn3ct Partner to Save British Consumers from Hours of Waiting on HoldFonolo, the cloud-based call-back solution pioneer, announced…
Seasonal Demands Require Scalability and the Human Touch
When we talk about contact centre scalability, we tend to focus on the automation of the underlying technology. However, the…
What Does a Great Customer Experience Look Like?
What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact centre has always been…
Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water company, Wave, managing spikes…
How To Create a CX Strategy That Actually Delivers
Customer experience is top of mind for companies large and small but nonetheless businesses and contact centres still commonly fail…
5 Customer Experience Metrics You Need to Track
Making an argument in support of excellent customer experience (CX) is not hard at all. In fact the majority of…
Connect Managed Services and G3 Comms Merge
Connect Managed Services and G3 Comms merge to create market-leading managed services provider – Merger backed by recently formed private…