What Does a Great Customer Experience Look Like?
What Does a Great Customer Experience Look Like? Meeting and exceeding customer expectations in the contact centre has always been…
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Why AI is the Future of Cloud Contact Centre Technology
Contact centres have always been challenging environments that involve high workloads and high volumes of data. The challenge is often…
Wave Introduce Omnichannel Contact Centre Solution
How Conn3ct Helped New Water Company Wave Introduce an Omnichannel Contact Centre Solution For new water company, Wave, managing spikes…
How To Create a CX Strategy That Actually Delivers
Customer experience is top of mind for companies large and small but nonetheless businesses and contact centres still commonly fail…