AOMi chief executive Richard Jeffery explores how an increased operations management capability within the back office…
Category: – Outsource/BPO
Voice continues to expand with four new appointments
Scott Johnson and Chris Woolley have both been appointed Operations Managers at Voice. Scott already has…
Aspect help Northamptonshire Police with their enquiries
Northamptonshire Police goes live with Aspect Software technology in its emergency contact centre – Local people…
Echo Managed Services delivers for ‘The Tower of London Remembers’ event
15,000 calls handled in first two weeks alone Echo volunteers visit Tower to ‘plant’ poppies to…
Sitel New Coventry Contact Centre Plans Unvieled
Sitel have unveiled plans to open a new site in Coventry to add to its nationwide…
RESPONSE Exceeds CCA Standard
RESPONSE has once again demonstrated its commitment to the highest standards in customer excellence having successfully…
Converso announce 100 Jobs at Southend Contact Centre
Outsourcer Converso have announced the recruitment of up to 100 staff at their Southend on Sea…
Webhelp UK’s 212 Team wins top industry award
Webhelp UK’s ‘212 Team’ took the UK Customer Experience Awards 2014 to new heights last night…
Convergys’ Derry Contact Centre goes Live
Convergys Corporation have hosted a formal grand opening of the company’s new contact centre in Derry.…
Concentrix to Create Jobs in Scotland with New Global Delivery Centre
Five hundred full-time jobs could soon be available in Inverclyde thanks to a Regional Selective Assistance…
ResQ announce 50 new jobs at Hull based contact centre
It has been reported that Hull based outsourcer ResQ is creating an additional 50 posts on…
RAC select Carpeo for Outsource Contract
Outsourcer Carpeo have secured an outsource contract with the RAC resulting in 40 new jobs at…
Voice joins Job Centre Plus with Back to Work Scheme
Voice has joined forces with Job Centre Plus and employment scheme Back to Work to give…
Dogs Trust selects Echo Managed Services for microchip helpline
Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to…
Capita signs outsource contract with Wycombe District Council
Capita has signed a five year contract to provide Wycombe District Council with a fully integrated…
New jobs at Spark Response contact centre
Spark Response has created 30 new jobs after securing a new contract with one the UK’s…
Top tips for creating a better, personalised customer experience
Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…
Webhelp acquires Business Process Outsourcing firm FDI
The Webhelp Group has strengthened its Business Process Outsourcing (‘BPO’) activities with the acquisition of FDI,…
Parseq expands contact centre operations with aquisition of Pure
Business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy…