Dogs Trust selects Echo Managed Services for microchip helpline

Charity extends relationship with Echo Managed Services to help meet 2015/16 deadline for all dogs to…

Capita signs outsource contract with Wycombe District Council

Capita has signed a five year contract to provide Wycombe District Council with a fully integrated…

New jobs at Spark Response contact centre

Spark Response has created 30 new jobs after securing a new contract with one the UK’s…

Top tips for creating a better, personalised customer experience

Whether it’s through your customer service, sales or marketing; personalisation isn’t simply adding a customer name…

Webhelp acquires Business Process Outsourcing firm FDI

The Webhelp Group has strengthened its Business Process Outsourcing (‘BPO’) activities with the acquisition of FDI,…

Parseq expands contact centre operations with aquisition of Pure

Business process outsourcer Parseq has acquired Brighton-based charity contact centre Pure as part of its strategy…

Agilisys secures Legal Aid outsource contract and creates 50 new jobs

New jobs will be brought to Clevedon following the news that North Somerset Council’s support services…

Outsourcer Voice makes key appointments

Voice has appointed five key new appointments as it continues its programme of rapid growth investment.…

Another Heroic Response from Outsourcer

Hard working employees at leading UK contact centre RESPONSE, have shown that when it comes to…

Webhelp volunteers donate 300 hours to local causes

Customer experience professionals from across Webhelp’s UK sites have been giving up their time for local…

Interview with Karl Brough Sitel UK’s Regional Director

contact-centres caught up with Sitel UK’s Regional Director Karl Brough after he received the Lifetime Achievement…

Serco lose out on Westminster City Council Outsource Contract

Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…

Interview: Mark Kirby Managing Director GoResponse

contact-centres.com interviewed GoResponse ‘s Managing Director Mark Kirby and discussed a range of topics such as…

Vitel launches Contact Centre operation in Glasgow

An enhanced call centre operation that officially launches today in Glasgow is creating 120 new jobs,…

Journeycall move to new Arbroath contact centre

Journeycall has signed the lease for new premises in Arbroath, a move which will allow the…

Webhelp UK receives Healthy Working Award

Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy…

Webhelp UK’s Rothesay nominated for top industry award

Webhelp UK’s Rothesay site has been shortlisted for a top industry award at the UK Customer…

GoResponse Rings Up Almost £700 For Macmillan Cancer Support

Kent-based Customer support experts GoResponse held a Summer Fair outside of their offices on Friday, to…

The Offshore Vs. Onshore Contact Centre Debate

Onshore Is Still the Winner with Customers according to CallCare! The offshore contact centre industry has…

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