Expolink Guide to Web Chat in the Contact Centre

Expolink ‘The Insiders’ Guide to Web Chat in the Contact Centre. If you think web chat…

Cirrus – Delivering the Experience Customers Deserve

Why is the Customer Experience so Important? Whereas running an efficient and effective contact centre is…

ICMI Report: How to Create a Flawless Call Centre Customer Experience

ICMI Report; ICMI have released a contact centre whitepaper ‘Insider Perspectives on Removing the Roadblocks to…

Customer Service Technology shunned by Contact Centres

Voice biometrics, gamification and video technology have been hot topics in the contact centre industry in…

UK Contact Centres in 2015

1 in every 25 jobs in the UK is within the contact centre Industry but what…

ContactBabel – UK Contact Centres in 2015: The State of the Industry & Technology Penetration

1 in every 25 jobs in the UK is within the contact centre industry according to…

How to Improve Customer Contact Performance and Deliver Great Customer

Customer engagement in today’s multi-channel environment is challenging and sometimes considered complex, but it really doesn’t…

Webhelp UK – Omni-channel simplified: Three easy steps to success

There is a simple concept at the heart of omni-channel thinking; to understand what customers want…

Ormuco – What can you do to prevent Cyber Security Breaches in your contact centre?

As the cost of cyber security breaches significantly increase, Ormuco Communications issues its “Overview to Global…

The Voice – Sinclair Voicenet’s Newsletter

Workforce Optimisation The latest Workforce Optimisation tools enable organisations to ensure that agents with the right…

Inside the Minds of Your Customers [Survey Results]

Don’t Miss These Survey Results What do consumers really think about customer service today? How do…

The ‘customer hangout’ is the contact centre of the future

The ‘customer hangout’ is the contact centre of the future Syntec’s ‘cloud-gazing’ white paper researches the…

Why Focus on the Customer Journey?

As today’s consumers use more channels and more touchpoints to engage with your company, there’s been…

Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment

Customer Experience online is a topic which many companies approach from a basic angle. Providing an…

How Mobile is Transforming Enterprise Customer Experience

Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…

Interactive Intelligence sponsors latest UK Contact Centre Decision-Makers’ Guide

Interactive Intelligence has sponsored the 12th edition of the UK Contact Centre Decision-Makers’ Guide, a major…

Web chat volumes increase 60% in 2014

Web Chat – New research published by ContactBabel, the contact centre industry analysts, reveals that the…

Aspect’s Online Web Chat Best Practices eBook

Download The Do’s and Don’ts of Web Chat eBook Web chat is quickly becoming the preferred…

Rostrvm Solutions Contact Centre Calculator App

rostrvm Solutions Contact Centre Calculator calculator mobile app calculates the number of staff needed to deal…

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