Severn Trent Strike Gold at UK Complaints Handling Awards

Severn Trent has been recognised for its great customer service by being handed the ‘Best Utility’…

Last Week for UK National Contact Centre Awards

– Simplified entry process means it only takes around 15 minutes to enter – Downloadable Toolkit…

IP Integration Growth Partner of the Year by Avaya

 IP Integration, a leading provider of customer engagement solutions, has been merited with the 2017 UK…

4net Technologies Win Coveted Avaya Awards 2018

4net Technologies have won 2 coveted Awards at Avaya’s Edge of the World Tour 2018. Avaya’s…

Sabio Win Avaya Contact Centre Partner of Year Award

Sabio wins Avaya’s 2017 Contact Centre Partner of the Year Award • Leading Customer Experience and…

10 Days Left to Enter the UK National Contact Centre Awards 2018

The CCMA UK (Call Centre Management Association) announces that nominations for the 23rd UK National Contact…

NICE Magic Quadrant for Workforce Engagement

NICE Named a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management, Placed Highest in Ability…

North East Contact Centre Awards – And the Winners are….

Winning Stars of Region’s Contact Centre Industry Unveiled at Annual Awards – NECCA’17 The ‘shooting stars’…

BGL Scoop North East Contact Centre of the Year Award

BGL scoops North East Contact Centre of the Year title for third year running BGL Customer…

Reasons to Enter the UK National Contact Centre Awards

6 Great Reasons to Enter the UK National Contact Centre Awards 1. Raise your profile Due…

Welsh Contact Centre Awards Shortlist Announced

Rise of the robots won’t outshine stars of the contact centre industry as 20th anniversary Awards…

Why you should enter the UK’s largest contact centre awards

The UK National Contact Centre Awards are the largest and longest established contact centre awards for…

UK National Contact Centre Awards 2018 Open for Nominations

The CCMA UK (Call Centre Management Association) is pleased to announce that nominations for the 23rd…

Webio Wins ‘Innovation in Collections’ Tech Award

Webio’s Conversational Interface Platform has come out on tops at the Credit and Collections Technology Awards…

Ventrica wins Gold at ECCSA Contact Centre Awards

Outsourced customer contact centre Ventrica has won Gold in the ‘Best Outsourced Contact Centre’ category at…

Big Celebrations as Winners Announced at the ECCCSAs

BGL, Firstsource and Legal and General were crowned Contact Centre of the Year Large, Medium and…

BGL Named Best Contact Centre In Europe

BGL Group’s contact centres named best in Europe at the European Contact Centre and Customer Service…

Eckoh Apple Pay Solution Wins Payment Innovation of the Year

Eckoh’s Apple Pay solution wins Payment Innovation of the Year Eckoh the global provider of secure…

Noble Systems Receives Frost & Sullivan Award

Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fifth Consecutive Year Customer contact…

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