TTEC Wins Best pan-European Contact Centre award at the European Contact Centre & Customer Service Awards (ECCCSA) 2018
CX transformation leader recognised for European programme success in Best pan-European Contact Centre
TTEC Holdings, Inc. a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won a bronze award in recognition of delivering European Customer Experience Excellence, after being named finalist across three categories at the ECCCSA Awards 2018, held in London.
The European Contact Centre and Customer Service Awards (ECCCSA) are the largest and longest running awards in the customer contact industry.
The awards are highly regarded for the integrity and credibility of the judging process, with high calibre judges that are handpicked for their experience and knowledge. These judges can recognise organisations that are leading the way in delivering exceptional service to customers, value their people, continually innovate to improve the customer experience, and operate efficiently and effectively, anywhere in Europe.
TTEC’s efforts in Europe were recognised with a bronze award for Best pan-European Contact Centre, comprising of operations across Sofia, Bulgaria and Belfast, Northern Ireland.
Additionally, the company was a finalist for Best Outsourced Contact Centre based in Europe (Sofia, Bulgaria) and Best Voice of the Employee Programme.
Iain Banks, VP, International Markets at TTEC commented
“It’s a very proud day for TTEC in EMEA. To receive this prestigious award at such an elite awards programme is testament to the fantastic year we’ve had. The ECCCSA award is recognition of our operations in Bulgaria and Northern Ireland.”
Banks continued; “Having industry acknowledgement of our efforts and best practices in contact centre and customer experience excellence is incredibly satisfying. None of this would have been possible without the hard work of our brand ambassadors and CX consultants in managing business transformations for our clients across Europe.”
TTEC Holdings, Inc. is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety – available onshore, nearshore and offshore. Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
For additional information on TTEC visit their Website