TTEC win 2 top awards as they are named “Outsourced Contact Centre of the Year” and “Best Pan-European Contact Centre of the Year” silver award at the 2019 European Contact Centre & Customer Service Awards (ECCCSAs)
TTEC Holdings, Inc. a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands, has won 2 awards in recognition of delivering customer experience excellence in the European contact centre industry after being named finalist across 3 categories at the European Contact Centre & Customer Service Awards (ECCCSA’s), held in London.
The ECCCSAs are the longest running and largest awards programme in the customer contact industry, and recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
TTEC Krakow was awarded the prestigious “Outsourced Contact Centre of the Year” for demonstrating customer experience excellence – judges were looking for the best outsourced operation and clear evidence of an efficient and effective customer and colleague focused operation.
In addition TTEC in EMEA was given a silver award for “Best Pan-European Contact Centre of the Year” – judges were looking for the best pan-European outsourced contact centres from organisations that have two or more contact centres located in two different European Countries. . TTEC’s winning contact centres were in Krakow, Dublin, Athens, Belfast, Sofia and Plovdiv.
TTEC was also named a finalist for “Best Employer – Great Places to work”.
Iain Banks, VP of International Markets at TTEC, commented;
“TTEC is delighted to have our Krakow contact centre recognised as industry leaders with the “Outsourced Contact Centre of the Year” award. As we continue to successfully disrupt the European CX market, this accolade demonstrates the passion and commitment our people provide to our clients 365 days of the year, always going the extra mile and responding to their needs. Our Krakow operation is testament of the hard work and success TTEC are demonstrating in providing customer experience excellence across the European region.
For TTEC to also win an award for “Best Pan-European Outsourced Contact Centre of the Year” is a huge accolade and a proud moment in our journey to be the European customer experience and technology services provider of choice. Congratulations to my colleagues in our operations in Krakow, Dublin, Athens, Belfast, Sofia and Plovdiv.”
The ECCCS awards come on the back of TTEC in EMEA winning a raft of awards as they also won “Best Business Improvement Strategy” at the Contact Centre Network Northern Ireland (CCNNI) Awards, a bronze for “Best Large Contact Centre” at the UK CCF National Awards, and most recently a global CCA Excellence Award for runner-up in “BPO Team of the Year”.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience services provider focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands. The Company’s TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational excellence through customer care, acquisition, retention, fraud prevention and detection, and content moderation services. Founded in 1982, the Company’s 48,000 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.
As the longest running and largest awards programme in the customer contact industry, the European Contact Centre and Customer Service Awards (ECCCSAs) recognise organisations across Europe that are leading the way in delivering exceptional service to customers.
Highly regarded for its robust judging process, the ECCCSAs award organisations that value their people, continually innovate to improve the customer experience, and operate efficiently and effectively.
Being an ECCCSA winner is a prestigious accolade that has proven to raise the profile of the contact centre operation, its capabilities and its stars.
For additional information on the ECCCSA Awards Click Here