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Outsourcer Webhelp Nominated For Contact Centre Awards

An exciting Awards season lies ahead for leading global Customer Experience (CX) and Business Process Outsourcing (BPO) expert, Webhelp, which has been named as a finalist across four different awards programmes.

Firstly, Webhelp has been recognised by the UK Customer Experience Awards which will be held at Wembley stadium on Thursday, 11th October. Now in its 9th year, the awards have grown to become one of the biggest CX events in the world. 22 all-inclusive categories aimed at both B2B and B2C ensure that SMEs and large organisations are recognised for their inspiring CX innovations.

Webhelp is a finalist in two categories:
– Best Contact Centre Large – Webhelp and sky (Larbert)
– Best Contact Centre Small – Rothesay

On Monday, 12th November, the Engage Awards take place at the Westminster Park Plaza. The Engage Awards recognise the very best in customer and employee engagement.

Webhelp a finalist in two categories:
– Best Outsourcing Partnership – Webhelp and sky (Larbert)
– Best Contact Centre – Webhelp and sky (Larbert)

On Thursday, 15th November, it’s the turn of the CCA Excellence Awards, which will be held once again at the Hilton in Glasgow. Aimed at recognising world class professional achievement in customer service, these awards are judged by a panel of experts from a range of specialisms and sectors, with the final decision being made by a 20-strong judging committee.

Webhelp is a finalist in the following categories:

– Excellence in BPO Collaboration – Webhelp and sky
– Excellence in BPO Collaboration – Webhelp and Vodafone
– Excellence in BPO Collaboration – Webhelp and Unilever
– Team of the Year, BPO and Outsourcing – Webhelp and Boots
– Team of the Year, BPO and Outsourcing – Webhelp and sky sales

Last but not least, Webhelp is a contender for the ECCCSA (European Contact Centre and Customer Service Awards) which will be held at Evolution in London’s Battersea Park on Tuesday, 27th November. Now in their 18th year these awards are the largest and longest running awards in the customer contact industry. Webhelp has received six nominations in the following categories:

– Best Outsourcing Partnership +150 seats – Webhelp and sky
– Best Outsourcing Partnership +150 seats – Webhelp and Vodafone
– Best Outsourced Contact Centre – Webhelp and sky (Larbert)
– Best Contact Centre Large – Webhelp and sky (Larbert)
– Best Quality Team – Webhelp
– Best Contact Centre Medium – Rothesay

CEO of Webhelp UK, India and SA, David Turner, said:

“We are absolutely delighted that Webhelp has been nominated for so many awards by these prestigious organisations. With a variety of clients across different sectors, Webhelp is really able to demonstrate how much we care about our people, our clients and their customers, and the communities in which we operate.

I am very proud that our people are doing such a fantastic job and I would like to thank everyone involved in gaining these nominations!”


 Additional Information

Webhelp is a global business process outsourcer (BPO), specialising in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 140 sites in 35 countries with an approximately 50,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

Headquartered in Paris, France, the company has grown its revenues by more than 250% in the last 4 years by investing in its people, the environment they work in and developing its analytical and operating capability to deliver a transformational outsourcing proposition that addresses the challenges of an omni-channel world.

For additional information on Webhelp visit their Website