The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a…
Category: – Company Info
Improve Productivity in your Insurance Contact Centre
How we can improve productivity in your Insurance Contact Centre There is a lot to be…
Self-Scheduling and Agent Stress in Contact Centres
Self-Scheduling: The answer to agent stress in modern, omnichannel contact centres With stress levels in contact…
Contact Centre Leader Cirrus Granted Royal Warrant
Contact centre leader Cirrus granted Royal Warrant – Epsom-based company recognised for supplying services to the…
The UK Contact Centre Salary and Skills Guide – Download Now
The UK Contact Centre Salary and Skills Guide – CCMA Report Download First ever UK Contact…
Take Part in the Definitive Contact Centre Survey
The 2022 UK Customer Experience Decision-Makers’ Guide is based on hundreds of surveys with UK businesses,…
Research: Choosing Where You Work from Makes You Happier
Amid mandated office returns, Jabra research reveals that choosing where you work from makes you happier…
Ventrica appoints Jo Regan-Iles as new Chief People Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
Don’t Miss Your Chance to Register for Five9 CX Summit
Don’t miss your chance to register for Five9 CX Summit EMEA on Thursday, 12th of May…
Fraud Prevention v CX. Getting Balance Right in Contact Centres
Fraud Prevention v Customer Experience – Getting the Balance Right in Contact Centres The UK Contact…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Content Guru Expands Availability of Surveying Tool
Content Guru Expands Availability of its Powerful Surveying Tool across additional channels Leading cloud communications provider,…
FCA Highlights An Operational Resilience Problem
The FCA has highlighted the Operational Resilience problem – now here’s the solution: it’s called low-code…
Outsourcer go-centric Appoint SVL to Provide New WFM Solution
Contact Centre Outsourcing specialist go-centric appoint SVL to provide brand new Workforce Management solution. SVL have…
3 Ways to De-Stress Employees with Contact Centre Tech
Workforce wellbeing – 3 ways to de-stress employees with contact centre technologies that humanise the hybrid…
Engaged Employees: Difference Between Successful & Struggling Contact Centre
Engaged employees: the difference between a successful and struggling contact centre by Judith Schuder, VP of…
Ventrica appoints Iain Banks as new Chief Executive Officer
Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment…
Workforce Wellbeing – What Does it Mean & Why Does it Matter?
Workforce wellbeing – what does it really mean and why does it matter more than ever?…
Sabio Group Unveils ‘Sabio Console’ – AI-powered CX Platform
Sabio Group Unveils ‘Sabio Console’ – it’s new AI-powered customer experience (CX) platform – at Disrupt…