Content Guru and AXA UK Continue Technology Innovation Journey With storm® Content Guru, leading customer experience…
Category: – Company Info
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the…
Agent Management Solutions: Ask the Right questions!
Selecting Agent Management Solutions – are you asking the right questions? Ross Daniels at Calabrio looks…
Selecting Agent Management Solution: Ask Right Questions
Selecting Agent Management Solution: Ask the Right Questions – New Report to download from Calabrio Changing…
Computacenter Selects Sabio to Support Global Service Desk Technologies
Computacenter selects Sabio to support key Global Service Desk technologies – 3-year services agreement to support…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5…
Calabrio ONE Recognised Leader in G2 Contact Centre Report
Calabrio ONE Recognised as a Leader in G2 Contact Centre Workforce Report Calabrio, the customer experience…
Achieve your Business Outcomes with IPI Cloud AI
Achieve your business outcomes with IPI Cloud AI – cloud-based self-service apps A lot of businesses…
Banishing Complexity – 5 ways to Turn Theory into Practice
Banishing Complexity – 5 ways to Turn Theory into Practice- Ross Daniels at Calabrio shares his…
Babble Awarded Five9 Contact Centre Partner of the Year
Babble awarded Five9 Contact Centre Partner of the Year for the third consecutive year Babble’s market-leading…
Calabrio Releases Performance Coaching to Facilitate Agent Success
Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence – Performance Coaching…
Content Guru and FourNet Join Forces In New Partnership
Contact centre and customer experience technology leader, Content Guru, today announced its new partnership with FourNet,…
Pindrop & Five9 Fraud Protection for Contact Centres
Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers…
Contact Centre Operations: Keep it Simple, Keep it Human
Contact Centre Operations: Keep it Simple – Keep it Human Running a contact centre today is…
The Future of Customer Service – Report Trends 2022
Customer Service Trends for 2022 – Preparing for the Future of Customer Service – New Report…
8 Ways to Maximise the ROI of AI in the Contact Centre
Discover the building blocks to implement practical AI and create business results. Contact Centre & CX…
Content Guru Brings storm to Smaller Contact Centres
Content Guru Brings the Power of storm® to Smaller Contact Centres with New Bundled Package Content…
How To Successfully Connect Your Hybrid Workforce
Collaborate Anywhere – How To Successfully Connect Your Hybrid Workforce – 27th of January 2022, at…