Medallia is the global leader in customer and employee experience, trusted by the world’s most iconic…
Category: – Company Info
Company Profile: Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Company Profile: Omningage
Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and…
Company Profile: Puzzel
Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,100…
Company Profile: Sabio Group
‘Sabio Group is a global digital customer experience transformation services specialist with major operations in EMEA,…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous…
Company Profile: Sensee
Sensée is a work-from-home (WFH) and hybrid workplace specialist. Sensée has been creating, managing and optimising…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
5 Ways to Improve Your Voice of the Customer Programme
5 Ways to Improve Your Voice of the Customer Programme in your contact centre – As…
Sabio Aims to Empower Contact Centre Workforce
Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service…
ATS Euromaster’s eCAF wins App of the Year 2022
ATS Euromaster’s eCAF wins App of the Year 2022 ATS Euromaster as winner of the 2022…
CX Will Become Mainstream Support Channel Within 5 Years
Over Two-Thirds of Customer Experience Industry Professionals Believe Immersive CX Will Become a Mainstream Support Channel…
Amazon Connect As Cloud Contact Centre Solution?
Why use Amazon Connect for your cloud contact centre solution? On-prem to cloud……… You’ve decided to…
UK National Contact Centre Awards are Open for Nominations
From today, contact centres across the UK are invited to recognise the outstanding work of their…
Keynote Speakers Announced for Sabio Event, Disrupt
Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its…
FourNet Becomes Content Guru ‘CX Platinum Partner’
Content Guru, Europe’s leading cloud contact centre and customer experience (CX) provider, has awarded FourNet, the…
Why You Need to Move your Contact Centre to the Cloud
Cloudy with an excellent opportunity of success: why you need to move your contact centre to…