Moving your contact centre to the cloud? What’s on offer and what to consider… Derek Forrest…
Category: – Company Info
Medallia Names Joe Tyrrell Chief Executive Officer
Medallia Names Joe Tyrrell Chief Executive Officer – Leslie Stretch retiring and remaining as a Medallia…
97% of Phone Interactions Fail Proposed Regulations
Pressure increasing on utilities, broadband and phone providers as research shows 97% of phone interactions fail…
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
Medallia Experience Orchestration – Omnichannel Customer Insights
Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…
3 Ways to Make Contact Centre Agents More Impactful
Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…
The Exchange Returns – 19 Award-Winning Stories!
The Exchange returns with 19 award-winning stories to tell! The full agenda of this years’ European…
Content Guru Extends Conversational AI Capabilities To Digital Channels
Content Guru Extends Conversational AI Capabilities To Digital Channels Content Guru, Europe’s leading cloud contact centre…
Outbound Calling – What you really need to know
Outbound calling from your contact centre – things you really need to know before, during and…
How Local Government is Weathering the Storm
The future lies in low code: How local government is weathering the storm Mark Gannon, Director…
5 ways to Aid compliance with The Consumer Duty
The dawning of a new regulation: 5 ways to aid compliance with The Consumer Duty The…
What Elephants and Customer Experiences Have in Common
What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…
New Director of Marketing & Partnerships Joins CCMA
New Director of Marketing and Partnerships Joins Growing CCMA Today the CCMA (Call Centre Management Association)…
Generative AI: A False Dawn Or New Hope in CX?
Generative AI: A False Dawn in Customer Service in the contact centre, Or The New Hope…
Company Profile: Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
Cloud Delivering a Contact Centre Omnichannel CX
The importance of the cloud in delivering a contact centre omnichannel CX Craig Farley, Head of…
Babble Named Winner of Five9 Partner Excellence Award
Babble has been named the winner of the Partner Excellence Award by Five9, a leading provider…
Jabra launches PanaCast 50 Video Bar System
Jabra launches PanaCast 50 Video Bar System to facilitate next-level hybrid meeting experiences » The Jabra…