Content Guru Named a ‘Strong Performer’ in Analyst Firm’s Contact Center as a Service (CCaaS) Evaluation…
Category: – Company Info
Microsoft Copilot: Latest disruptive AI Capability for Customer Service?
Microsoft Copilot: Is this the latest disruptive AI capability for Customer Service? Stuart Dorman, Chief Innovation…
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud
Zoom Contact Centre Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Centre Leaders…
Jabra Expands Evolve2 Range With Most Comfortable Headsets
Jabra expands the Evolve2 range with the most portable and comfortable headsets built for ultra-flexible hybrid…
AI & Automation Delivering Enhanced Contact Centre Performance
How AI & Automation are already delivering enhanced Contact Centre Advisor Performance Phil Jordan, AI &…
Finalists of the UK National Contact Centre Awards 2023
Allstate Northern Ireland, BT, Chase, DHL, Emovis, Specsavers, SSCL, Walsall Council and Welsh Water amongst Finalists of the…
Enjoy a Slice of Customer Data Analytics Pi (e)
Enjoy a Slice of Customer Data Analytics Pi (e) There is an infinite amount of data…
How Data Powers CX Delivery for Contact Centre Advisors
Making your contact centre data work – How data powers excellent CX delivery for contact centre…
Salesforce Einstein GPT; Beginning of AI’s ‘Productivity Wave’?
Salesforce Launch Einstein GPT; Is this the beginning of AI’s long-awaited ‘Productivity Wave’ in the contact…
Migrating to the Cloud? Be prepared to evolve your business…
About to begin your cloud migration journey? Be prepared to evolve your contact centre business… Derek…
4 Steps to Increase the ROI of Your Call Recording Software
4 Steps to Increase the ROI of Your Call Recording Software in your contact centre –…
Moving your Contact Centre to the Cloud? What’s on offer?
Moving your contact centre to the cloud? What’s on offer and what to consider… Derek Forrest…
Medallia Names Joe Tyrrell Chief Executive Officer
Medallia Names Joe Tyrrell Chief Executive Officer – Leslie Stretch retiring and remaining as a Medallia…
97% of Phone Interactions Fail Proposed Regulations
Pressure increasing on utilities, broadband and phone providers as research shows 97% of phone interactions fail…
Jabra Announces the Next-Gen Professional Speakerphones
Jabra announces the next-gen professional speakerphones with the Speak2 Range that make hybrid life sound better…
Does Your Contact Centre Tech Measure Up?
Does Your Contact Centre Tech Measure Up? – Industry report shows why workforce engagement management matters…
Medallia Experience Orchestration – Omnichannel Customer Insights
Medallia Experience Orchestration allows companies to use omnichannel customer insights to personalise engagement within contact centres…
3 Ways to Make Contact Centre Agents More Impactful
Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…