IPI, the contact centre specialist and solutions provider, today announced that it has been named as…
Category: – Company Info
Content Guru Achieves FedRAMP “In Process” Designation at the High Impact Level
Content Guru, one of the world’s largest vendors of cloud contact centre and customer experience (CX)…
Does Working From Home Really Work?
Our blog recently explored the disconnect between the media view on working from home (WFH) and…
Why Customer Journey Mapping is Your Contact Centre’s Secret Weapon
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How Embracing Collaboration can help local Councils Achieve Digital Autonomy
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Sabio Group Named on Crown Commercial Service Network Services 3 Framework
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Content Guru Named in 2023 Gartner Magic Quadrant for Contact Centre as a Service
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Jabra White Paper: The Future of the Contact Centre
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Five9 Named a Leader in 2023 Magic Quadrant for Contact Centre as a Service
Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…
FourNet Appoints Capita’s Former Innovations Director to New CX Role
Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter,…
Medallia Surpasses Milestone of One Million Weekly Active AI Users
Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…
Building Resilience in the Contact Centre – Download from Content Guru
When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…
Contact Centre Panel Selects IPI To Join Partnership Network
Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…
Content Guru Extends European Dominance with Investment Across the Region
Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
Turn to your Contact Centres to Gain Valuable Customer Insights
Why Enterprises Need to Turn to their Contact Centres to Gain Valuable Customer Insights In a…
Achieving Contact Centre Fitness – Strategies & Tools
In his last of five articles Craig Farley, Head of Consulting at IPI, discusses why strategies…
FourNet in Finals of the NW Business of the Year Awards
FourNet in Finals of the NW Business of the Year Awards – Judges consider growing tech…