Exclusion epidemic: Jabra research reveals Millennials feel most ostracised in hybrid meetings – Millennials are over…
Category: – Company Info
Local Government Contract Wins See Content Guru’s storm 6m Support Citizens
New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens Content…
Why Contact Centres Need to Prioritise Training & Enablement
In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…
How Contact Centre Pain Points can Affect Stress Levels
How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…
Positioning Family Wellbeing at the Heart of the Contact Centre
Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…
FourNet Scoops NICE CX Partner of the Year Award
FourNet has been singled out as a key customer experience partner by NICE, one of the…
Financial Wellbeing: Supporting The Contact Centre Agent
Financial Wellbeing in the Contact Centre: Supporting Contact Centre Agents Through Difficult Financial Times In his…
Why you may be Annoying in Online Meetings
4 Reasons why you may be annoying your colleagues in online meetings In today’s hybrid world…
Five9 Award for Contact Centre as a Service Platform
Five9 Earns Metrigy MetriStar Top Provider Award for Contact Centre as a Service Platform Five9 have…
2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…
Consumers Welcome Contact Amidst Rising Cost of Living
Consumers welcome proactive contact from organisations amidst the rising cost of living. Two out of three…
Mishearing Customer Calls Costs Contact Centres £246m a Year
Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…
Sabio Launch Wellbeing Companion Solution
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…
AI-powered updates to Jabra PanaCast 50
AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing » One of the first Microsoft…
Managing Demand Effectively Through Scalability & Proactivity
Managing demand effectively through scalability and proactivity through the contact centre Martin Taylor, Co-Founder and Deputy…
Sentiment Analysis and the Tenant Satisfaction Measures
Sentiment Analysis and the Tenant Satisfaction Measures – Caroline Thomas, Senior CX Service Designer at Fournet…
Contact Centre Report: Exceeding UK Customer Expectations
Contact Centre Report: “Exceeding UK Customer Expectations 2023-24” – Half of UK customers changed at least…
Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK…