“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…
Category: – Company Info
Consumers Welcome Contact Amidst Rising Cost of Living
Consumers welcome proactive contact from organisations amidst the rising cost of living. Two out of three…
Mishearing Customer Calls Costs Contact Centres £246m a Year
Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…
Sabio Launch Wellbeing Companion Solution
Sabio Group Launches Groundbreaking Wellbeing Companion Solution as part of major Programme » The Wellbeing Companion…
AI-powered updates to Jabra PanaCast 50
AI-powered updates to Jabra PanaCast 50 revolutionises hybrid video conferencing » One of the first Microsoft…
Managing Demand Effectively Through Scalability & Proactivity
Managing demand effectively through scalability and proactivity through the contact centre Martin Taylor, Co-Founder and Deputy…
Sentiment Analysis and the Tenant Satisfaction Measures
Sentiment Analysis and the Tenant Satisfaction Measures – Caroline Thomas, Senior CX Service Designer at Fournet…
Contact Centre Report: Exceeding UK Customer Expectations
Contact Centre Report: “Exceeding UK Customer Expectations 2023-24” – Half of UK customers changed at least…
Netcall Giving Customers The Power to Smart Connect
Giving customers the power to smart connect Netcall has announced it is now working with UK…
IPI awarded Platinum Partner Status by Gamma
IPI awarded Platinum Partner Status by Gamma Communications – Accreditation reflects IPI and Gamma’s commitment to…
Netcall Supports Councils to Improve Crisis Management
Netcall supports councils in Cumbria and Newcastle to improve crisis management and air pollution Netcall is…
Content Guru Extends storm’s Through Jabra Engage AI Integration
Content Guru Extends storm’s Sentiment Analysis Capabilities Through Jabra Engage AI Integration Content Guru has announced…
Quickline Speeds up Customer Service with makepositive
Broadband specialists, Quickline Communications, speeds up customer service & service delivery through their contact centre in…
Consumers Returning to Assisted Channels Due to Cost-of-living
Consumers returning to assisted channels as the cost-of-living crisis continues – voice of the Contact Centre…
Organisations Can Leverage Voice Data in Contact Centres
It’s Your Data, Use It – How Organisations Can Leverage Voice Data in Contact Centre Operations…
Contact Centre Interview: Jonathan Sharp – CEO, Britannic
Contact Centre Interview: Jonathan Sharp – CEO, Britannic The contact centre industry is changing at a…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…