Sabio Group Supercharges Its Salesforce Prowess with Fresh AI Certifications Sabio Group have announced the first…
Category: – Company Info
Sabio Unleashing the Customer Experience in Amsterdam
Sabio Unleashing the Customer Experience (CX) in Amsterdam – Stuart Dorman, Chief Innovation Officer at Sabio…
The Great AI Paradox for Contact Centre Agents
The Great AI Paradox for Contact Centre Agents – Artificial Intelligence is on the rise and…
Sabio Group Launches Specialist Salesforce Practice
Sabio Group, the global digital experience transformation services specialist, today announced the launch of its new…
Jabra Study Highlights Critical Role of Tech in Collaboration in Meetings
Jabra Study at the LSE Behavioural Lab Highlights Critical Role of Technology in Boosting Collaboration in…
Get Set to Re-Imagine CX at Sabio’s Disrupt UK in 2024
Contact Centre Event: Get Set to Re-Imagine Customer Experience at Sabio’s Disrupt UK in 2024 The…
Content Guru Appoints Senior VP to Accelerate Growth in North America
Content Guru Appoints Senior Vice President to Accelerate Growth in North America – Matt McKernan joins…
Two of the UK’s Largest Tech Firms Come Together to Create a Storm
Two of the UK’s Largest Tech Firms Come Together to Create a Storm – Content Guru…
Making Generative AI & ChatGPT Safe for Business
Breaking through the hype: Making Generative AI and ChatGPT safe for business By Richard Farrell, CIO…
ONE Awards Winners Announced & Celebrated at Calabrio Customer Connect (C3)
ONE Awards Winners Announced and Celebrated Onstage at Calabrio Customer Connect (C3) Calabrio, the workforce performance…
Content Guru storm CCaaS Compatible with Microsoft Azure Virtual Desktop
Content Guru have announced that its storm® cloud communications solution is compatible with Microsoft Azure Virtual…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
Sensée & Bupa Outsourcer of the Year at Northern Contact Centre Awards
Sensée and Bupa homeworking team named Outsourcer of the Year (Medium) at the 2023 Northern Contact…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
Why AHTs Still Matter in Contact Centres: 5 Ways to Improve Them
Why AHTs Still Matter in Contact Centres – 5 Ways to Improve Them Average handle time…
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
Optimising & Automating with Call Intent: Key to an Optimal CX
Optimising and automating with call intent: the key to an optimal customer experience To deliver a…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…
Innovation and Business Transformation awards for FourNet
Digital transformation and customer experience experts, FourNet, have been recognised for their innovation and business transformation…