If there’s one thing the last few years have taught us, it’s that technology evolves quickly—and…
Category: – Company Info
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation
Leading Legal Expenses Insurance Provider Dials Up Digital Transformation with multi-year contact centre Sabio Partnership A…
Septeo, Software Publisher, Promotes Customer Excellence with Sabio Group
Sabio is entrusted with the contact centre migration project which will enable Septeo to offer exceptional…
Financial Conduct Authority Consumer Duty – One Year On
Introduced in July 2023, the Financial Conduct Authority’s (FCA) Consumer Duty, also known as the Duty,…
Verint & Five9 Deepen Partnership to Deliver AI-Driven CX
Customers Now Benefit From Native Cloud-to-Cloud Platform Integration and Seamless Support Verint® and Five9 have announced…
Kärcher Netherlands Modernise Customer Experiences Through Vodafone storm®
Kärcher Netherlands to Modernise Customer Experiences Through Vodafone storm® Kärcher Netherlands has selected Vodafone storm®…
OMNINGAGE Update: Twitter Integration & Email Enhancements
New OMNINGAGE Update: Twitter Integration and Email Enhancements OMNINGAGE have announced updates in their latest release,…
Home Group Achieves a 20% Increase in Contact Centre Scheduling Efficiencies
Home Group achieves a 20% increase in contact centre scheduling efficiencies with Calabrio WFM via Business…
Out-Perform your Competitors with AI: Create Efficiencies Before, During & After Interactions
Out-Perform your Competitors with AI: Create Efficiencies Before, During and After Interactions Those that implement AI…
Fournet Completes Contact Centre Project for Surrey County Council
Surrey County Council switches over to innovative new communications infrastructure, in partnership with FourNet and 4C…
Calabrio Transforming Customer Contact Centres for the Future
Calabrio Unveils Latest Innovations at C3 2024: Transforming Customer Contact Centres for the Future Highlights Include…
FourNet & Alzheimer’s Society ECCCSa Finalists
FourNet & Alzheimer’s Society in the finals at European Contact Centre and Customer Service Awards 2024…
Calabrio Announces Appointment of Dave Rhodes as Chief Executive Officer
Calabrio, the workforce performance company, today announced the appointment of Dave Rhodes as Chief Executive Officer…
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble
Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble – The latest acquisition extends Netcall’s portfolio of…
Sabio Group Helps Topdanmark, ‘Buddy Up’ for Peak Workforce Performance
Insurance company, Topdanmark, has collaborated with Sabio Group as it takes the next steps in its…
Am I Driving the Benefits of My Workforce Management Solution?
How Do I Know If I Am Driving the Benefits of My Workforce Management Solution? 7…
Jabra Unveils its AI-Powered Speech Enhancement Solution for Contact Centre Professionals
• Jabra launches Jabra ClearSpeech, an AI-driven solution to enhance speech on calls, helping professionals to…
How AI Chatbot can Elevate your Customer Service!
Join Puzzel’s webinar and discover how our new AI chatbot can elevate your customer service! Gartner…