Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the…
Category: CCMA
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage,…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive…
The 20th ECCCSA 2020 Now Open For Entries
The 20th European Contact Centre and Customer Service Awards 2020 will recognise brilliance in crisis response…
High Quality of Entries for UK National Contact Centre Awards
Quality of entries higher than ever as UK National Contact Centre Awards nominations close – Nominations…
Final Day for Contact Centre Awards Nominations
The CCMA UK (Call Centre Management Association) announces that nominations for the 25th UK National Contact…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most…
The Contact Centre ECCCSA winners are announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
ECCCSAs Finalists announced for Largest Contact Centre Awards
ECCCSAs 2019 Finalists announced as tickets for the largest contact centre industry Awards Evening go on…
ECCCSA Breaks Records – More Nominations than Ever!
ECCCSA breaks records with more nominations than ever before! – Nominations for an ECCCSA increase by…
Ann-Marie Stagg Recognised With Award by CCC
Ann-Marie Stagg, CEO of the Call Centre Management Association (CCMA), has been recognised for her outstanding…
European Contact Centre & Customer Service Awards
European Contact Centre & Customer Service Awards 2019 – You are the best! The ECCCSAs are…
UK National Contact Centre Awards – Winners Announced
UK National Contact Centre Awards – Winners Announced - Winners announced at a gala dinner at…