Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer,…
Category: CCMA
Award for Serco’s quality management programme
Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of…