20th UK National Contact Centre Conference: 2020 and beyond
CCMA Annual Conference, 4th November 2014, British Library, London The Call Centre Management Association (CCMA), the longest established association representing…
CCMA
CCMA Announce Training Events
The Call Centre Management Association (CCMA) have announced a series of Training events run by the Call Centre Management Association…
CCMA Increases Membership by 20% in One Year
Industry Body Responds to Rapid Expansion with Two Senior Appointments The Call Centre Management Association (CCMA), the longest established association…
CCMA UK National Contact Centre Conference 2014
Due to the success of last years Conference the CCMA have confirmed that this year once again it is FREE…
Research Shows Link Between Customer Service and Revenue Still Overlooked By UK
Contact Centre Association Research for KANA Suggests Only 40 Percent of Senior Managers Focused on Improving Customer Service Research commissioned…
Blog: The Booming Contact Centre Industry
On a regular basis I tend to meet up with Ann-Marie Stagg of the CCMA to discuss, amongst other things,…
CCMA UK National Contact Centre Awards 2014
CCMA The UK National Contact Centre Awards are the longest established Contact Centre Awards in the UK and this year’s…
Echo Managed Services Staff Shortlisted for CCMA Awards
Two Echo Managed Services employees have been selected as finalists in this year’s UK National Contact Centre Awards run by…
Why the Cloud changes the game for small contact centres
Why the Cloud changes the game for small contact centres – Jason Roos, Chief Executive Officer, Cirrus. I have lost…
Award for Serco’s quality management programme
Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured a key award for…
Vodafone & Videlica Win CCA Best Technology Partnership Award
Dublin-based Videlica has won a prestigious Customer Contact Association (CCA) Excellence Award for ‘Best Technology Partnership’ with client Vodafone UK…
Ann-Marie Stagg Elected as European President of ECCCO
Already a well-known and well respected figure in the UK contact centre industry, Ann-Marie Stagg of the Call Centre Management…