The Impact of Brexit on the Contact Centre From January 2021, the UK’s transition period after…
Category: CCMA
Evolution of Contact Centres Raises Important Questions
CCMA’s Evolution of the Contact Centre research raises important questions for contact centre leaders The CCMA…
CCMA Academy Autumn Contact Centre Training Events
Mental Health Awareness for Contact Centre Managers Looking after employee mental and physical health at work…
Finalists announced For Largest Contact Centre Awards
ECCCSA 2020 Finalists announced as the largest contact centre awards see a 23% uplift in entries…
Contact Centres Supporting The Retail Shift Online
Success beyond voice: Contact centres supporting retail shift online As the nation continues to overcome the…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Extraordinary Virtual Awards Ceremony – Winners include Sage,…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
European Contact Centre and Customer Service Awards
Just three weeks until the deadline – On Friday 28th August the opportunity to participate in…
CCMA & Puzzel Partner To Study Evolution of the Contact Centre Industry
CCMA and Puzzel launch partnership to study the evolution of the contact centre industry The Call…
CCMA Appoint Ex-Ipsos MORI Director as Research Director
The CCMA has announced the appointment of a Research Director, Stephen Yap. Stephen will support the…
Change at the top at the CCMA
The CCMA has announced that Ann-Marie Stagg is stepping back from her role as Chief Executive…
The 20th ECCCSA 2020 Now Open For Entries
The 20th European Contact Centre and Customer Service Awards 2020 will recognise brilliance in crisis response…
High Quality of Entries for UK National Contact Centre Awards
Quality of entries higher than ever as UK National Contact Centre Awards nominations close – Nominations…
Final Day for Contact Centre Awards Nominations
The CCMA UK (Call Centre Management Association) announces that nominations for the 25th UK National Contact…
What Winning a UK National Contact Centre Award Means
What could winning a UK National Contact Centre Award mean for you? Do you know how…
4 Weeks Left to Enter 25th UK National Contact Centre Awards
4 Weeks Left to Enter the 25th UK National Contact Centre Awards – Nominate individuals and…
25th UK National Contact Centre Awards Open for Nominations
25th UK National Contact Centre Awards open for nominations today – 25th edition of UK’s most…
The Contact Centre ECCCSA winners are announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer…
ECCCSAs Finalists announced for Largest Contact Centre Awards
ECCCSAs 2019 Finalists announced as tickets for the largest contact centre industry Awards Evening go on…