Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how contact centres operate and…
CCMA
CCMA Best Practice Visit with Ocado Contact Centre
Ocado is opening their doors for CCMA members to showcase their approach to employee engagement and the lessons learnt for…
Creating a Talent Pathway in your Contact Centre
In this CONNECT event, we will be exploring contact centre careers and the wealth of opportunity to develop and progress…
Contact centre data is a business game-changer
As organisations seek to harness the power of data to improve business and customer outcomes, the contact centre is growing…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange Giving you the stories and ideas to evolve your customer contact operation Award-winning…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the stories and ideas to…
CCMA Research Reveals Need to Change How Contact Centres are Seen
CCMA research reveals need to change how contact centres are seen internally and externally Part 5 of the Evolution of…
UK National Contact Centre Awards Open for Nominations
UK National Contact Centre Awards open for 2022 nominations From today, contact centres across the UK are invited to recognise…
The ECCCSA Contact Centre Awards 2021 Winners Announced
The winners of the largest and most credible awards programme in Europe dedicated to the customer contact industry were announced…
Research Reveals Five Key Ways to Retaining Frontline Colleagues
CCMA research reveals five key ways to retaining frontline colleagues – According to the latest research from the CCMA (Call…
CCMA Conference: Releasing the Power of the Contact Centre
UK National Contact Centre Conference 2021 – Releasing the Power of the Contact Centre The CCMA (Call Centre Management Association)…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort has a direct correlation…
UK National Contact Centre Awards Winners Announced
UK National Contact Centre Awards Winners Announced at Awards Ceremony in London This week the winners of the UK National…
CCMA Evolution of the Contact Centre Research
CCMA’s Evolution of the Contact Centre research provides hope for contact centre leaders The CCMA (Call Centre Management Association) today…
CCMA Visit: How Diabetes UK is adapting to a hybrid model
During the pandemic, people with diabetes have been a high risk. As a result, the demand on the Diabetes UK’s…
ECCCSA Awards 2021 Nominations – Now Closed
The 2021 European Contact Centre & Customer Service Awards close for nominations at midnight this Friday, 16 July. Don’t miss…
Best Practice Approach to Compliance & Security in a Hybrid Operating Model?
What is a best practice approach to compliance and security in a hybrid operating model? Adopting a hybrid contact centre…
Being Agile in a Hybrid Contact Centre Environment
Agility has been critical over the last year as colleagues have been steadfast in their mission to survive. How do…
UK National Contact Centre Awards 2021 Shortlist Announced
UK National Contact Centre Awards 2021 shortlist announced as tickets go on sale for Awards Dinner in September The shortlist…