Customer Experience (CX) makes the world go round. But how much do you really know about…
News
Housing Provider Long-Term Partnership with FourNet
Housing provider builds long-term partnership with FourNet Lincolnshire Housing Partnership chooses FourNet to accelerate digital transformation…
Why Contact Centre Staff wellness matters more than ever
Feeling Frazzled – Why Contact Centre Staff wellness matters more than ever by Jeremy Payne, International…
BT Completes First Phase of Contact Centre Refurbishment
BT completes first phase of Newcastle contact centre refurbishment Local colleagues will be among the first…
Contact Centre Agents Feel ‘Let Down’ by Lack of Information
Majority of contact centre agents feel ‘let down’ by lack of information when handling customer enquiries,…
Talkdesk AI Trainer ‘human-in-the-loop’ tool for contact centres
Talkdesk launches AI Trainer, the first ‘human-in-the-loop’ tool for contact centres Talkdesk AI Trainer moves company…
How Contact Centres Can Prepare for the Unexpected
Delivering through disruption: how contact centres can prepare for the unexpected with built-in adaptability Paul Thomas,…
Pindrop European Cloud to Defend Contact Centres
Pindrop launches European Cloud to defend contact centres and enterprises from fraud attacks in the voice…
Contact Centre Report: Cloud is Here. What’s Next?
Nearly Three-Quarters of Contact Centres That Moved to The Cloud Did So During the Pandemic. Here’s…
TTEC Success at Global Sourcing Association Awards
TTEC in EMEA win 3 top awards as they are recognised as Employer of the Year,…
Thoma Bravo Announces Strategic Acquisition of Calabrio
Thoma Bravo Announces Strategic Acquisition of Calabrio to Accelerate Company’s Cloud-first Customer Experience Growth Acquisition from…
1 in 5 Customers Think Online Customer Service is Poor
1 in 5 customers think online customer service is poor or unhelpful – As part of…
Iain Banks, Group Vice President EMEA wins Director of the Year
Iain Banks, Group Vice President EMEA wins Director of the Year Award at the “2021 Global…
Making the Move to Cloud in Contact Centres
Making the move to cloud in contact centres: 3 key questions to ask – As organisations…
The Role of The Contact Centre Manager Reinvented
Guide: The Roll of the Contact Centre Manager Reinvented By Jennifer Lee, Chief Strategy Officer at…
Eckoh: Why CX is now Business-Critical for Insurers
What are the CX priorities for insurers – as the sector emerges from a period of…
Sabio congratulates Allianz Direct on its win at ECCCSA
Sabio congratulates Allianz Direct on its win at European Contact Centre and Customer Service Awards Allianz…
Webhelp Win at European Contact Centre & Customer Service Awards
Webhelp scoops 4 awards at the European Contact Centre & Customer Service Awards (ECCCSA) including Most…
European Contact Centre and Customer Service Award Winners
Winners of the 20th European Contact Centre and Customer Service Awards announced to record-breaking audience Shell…