Cloud Technologies bring a global reach – As SVL continues to support our client’s global ambitions,…
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Data is Proving a Game-Changer for Contact Centres
According to research released today from the CCMA (Call Centre Management Association), data is transforming how…
Cazoo uses Calabrio WFM to Support Contact Centre
Cazoo uses Calabrio Workforce Management to support fast-growing contact centre business – Automated cloud WFM solution…
Payments 2022: The Future of Security & CX Conference
PCI Pal launches Payments 2022: The Future of Security & CX annual conference – Global industry…
NICE Top Provider for Conversational AI & Chatbots
NICE Recognised as a Top Provider for Conversational AI Applications and Chatbots by Metrigy Metrigy research…
Calabrio Empowers Agents on Work-Life Balance
New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique…
Five9 Jam Session: How Smart is Your Virtual Agent?
Five9 Jam Session: How Smart is Your Virtual Agent? Virtual Event – March 22nd 2020 –…
Content Guru & AXA UK Continue Tech Innovation Journey
Content Guru and AXA UK Continue Technology Innovation Journey With storm® Content Guru, leading customer experience…
Are Voicebots & Chatbots Key to Customer Service?
Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…
PCI Pal wins Best Compliance Product at the CX Awards 2022
PCI Pal has set the standard in the Best Compliance Product category; a fantastic achievement and…
Stagecoach Appoint New Head of Customer Service
New Stagecoach dedicated customer contact centre moves a step closer with new Head of Customer Service…
Sytel Delivers Cloud Solution for Kantar Global Contact Centres
Sytel Delivers Fully Managed Cloud Solution for Kantar’s Global CATI Contact Centres Sytel has completed delivery…
Sigma Connected & Vanquis Mark 10-year Milestone
Sigma Connected and Vanquis mark 10-year milestone with new customer service contact centre contract A business…
Echo MS Appoint Customer Services Director to Board
Contact centre Outsource company Echo Managed Services appoints customer services director to its board Rachael Merrell…
BDO Enhances Global Communications With 8×8 XCaaS
BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™ Leading Public Accounting, Tax, and…
European Contact Centre & Customer Service Exchange
European Contact Centre & Customer Service Exchange – Virtual Event 29-31st March 2022 Giving you the…
Agent Management Solutions: Ask the Right questions!
Selecting Agent Management Solutions – are you asking the right questions? Ross Daniels at Calabrio looks…
Selecting Agent Management Solution: Ask Right Questions
Selecting Agent Management Solution: Ask the Right Questions – New Report to download from Calabrio Changing…
A Guide to Recruitment and Retention in your Contact Centre
Recruitment and Retention in your Contact Centre A guide to recruiting the best talent for your…