Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of…
News
Awards Programme Recognises UK Contact Centre Talent
The leading awards programme that recognises contact centre talent in the UK, the UK National Contact…
Britannic & 8×8 Help Plus Dane Housing Improve CX
Britannic and 8×8 help Plus Dane Housing Improve Customer Experience in their contact centre Connecting agents…
ContactBabel
If you have a question about how the industry works, or where it’s heading, the chances…
Are Contact Centres Missing Out on Tasty Customer Data?
Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…
Content Guru
Leader in cloud communications, Content Guru, supplies mission critical Customer Engagement and Experience solutions for…
Ways to Pay in 2023 – Encoded’s Top Five Payment Predictions
Ways to pay in 2023 – Encoded’s top five payment predictions in business and contact centres…
The Future Role of AI in the Contact Centre
The Future Role of AI in the Contact Centre- By Martin Taylor, Co-founder and Deputy CEO,…
Company Profile: Encoded
Encoded is a leading UK Payment Service Provider and pioneer of new and innovative secure payment…
Five9
Five9 empowers organisations to create hyper-personalised and effortless AI-driven customer experiences that deliver better business outcomes.…
FourNet
FourNet is at the forefront of technology developments within the telecommunications market, specialising in contact centre…
CallMiner: Your 2023 CX Predictions Report – Download NOW
Your 2023 CX Predictions Report for contact centres from CallMiner Download NOW Forrester foresees this year…
IPI
IPI enables brands to meet their digital transformation goals with creative and innovative contact centre, cloud…
Webhelp Appointment New MD Client Solutions
Contact centre outsource Webhelp expands Leadership Team further with Appointment of new MD Client Solutions, Samantha…
Jabra
Jabra provides contact centres with a powerful way to satisfy more customers. Jabra headsets are designed…
Medallia
Medallia is the pioneer and market leader in customer, employee, citizen, and patient experience. As…
Netcall Technologies
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to…
Contact Centres Failing to Grasp Customer Interaction Needs
New research shows organisations are failing to grasp customer interaction needs – Over 70% of UK…
IPI Partners with Verint to Deliver Workforce Innovation
IPI Partners with Verint to Deliver Workforce Engagement Innovation to the contact centre IPI, the contact…