NICE Delivers New RPA Innovations leveraging AI To Achieve Complete Performance and Master CXi New capabilities…
News
8 Steps To CX Transformation in 2023
8 Steps To Contact Centre CX Transformation in 2023 – Stuart Dorman, Chief Innovation Officer at…
Omningage
Why OMNINGAGE Connect? OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and…
How to Turning the Unamazing into the Amazing
Turning the unamazing into the amazing – How businesses can meet the demands of digital-savvy customers…
Customer Experience Trends & Omnichannel Communications for 2023
Infobip reveals the five most significant trends in customer experience and omnichannel communications for 2023 Global…
Puzzel
Every day, more than 1,100 organisations across 40 countries use our software to deliver smart customer…
LAVG Optimises Outbound Contact Centre Operations with Noetica
LAVG Optimises its Outbound Contact Centre Operations with Noetica to Accelerate Debt Recovery Process for its…
Sabio Group
Sabio Group is an AI-first expert services partner specialising in transforming digital customer experiences in the…
3 Contact Centre Trends that will Shape 2023
A New Year brings about the chance to review the challenges and progress of the previous…
MaxContact – Contact Centre Predictions for 2023
So what can we expect in 2023? It’s likely to be another testing year economically, so…
Sensee
Sensée is a work-from-home (WFH) and hybrid workplace specialist. Sensée has been creating, managing and optimising…
Wordwatch
Wordwatch is a compliance archiving and records management solution that allows clients to search, replay,…
AnswerConnect Giving Back Through Community Initiatives
Contact centre outsourcer AnswerConnect celebrates a year of giving back through community-first initiatives Initiatives include the…
Happy Christmas From contact-centres.com!
Happy Christmas and a Peaceful New Year from all at contact-centres.com I take this opportunity of…
Welcoming in a New Era at IPI – ElasticCX CCaaS
Welcoming in a new era at IPI – the launch of ElasticCX CCaaS This month marks…
Black Friday & Cyber Monday Become More Conversational
Black Friday and Cyber Monday customer communications become more conversational – Infobip sees year-on-year growth for…
DTMF Masking – Can it Help PCI DSS Compliance?
What is DTMF masking and how can it help you ensure PCI DSS compliance in your…