Five9 Named a Leader in 2023 Magic Quadrant for Contact Centre as a Service

Five9 Named a Leader in the 2023 Magic Quadrant for Contact Centre as a Service Five9…

Angus Council partners with Maintel & Transform Telephony & Contact Centre

Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…

Growing Acceptance for Automated Assistants in Contact Centres

New Research Reveals Growing Acceptance for Automated Assistants in Contact Centres Kore.ai Study Shows that the…

Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead

Moneypenny’s New Bespoke Service Gives Tailored Support to Get Ahead Leading contact centre outsourced communications provider…

FourNet Appoints Capita’s Former Innovations Director to New CX Role

Digital transformation and customer experience specialists, FourNet, have appointed Capita’s former Director of Innovation, Alan Linter,…

A Common-Sense Approach to Employee Engagement

A Common-Sense Approach to Employee Engagement within the contact centre –  The message from Dave Hoekstra…

The Art of Contact Centre Scheduling: A Balancing Act

Charles Watson of injixo explains the balancing act that contact centre managers go through to achieve…

Sigma Connected Contact Centre Pledge Donations to Hospital

Sigma Connected Contact Centre pledge monthly donation to Birmingham Children’s Hospital A business outsourcing specialist has…

6 Ways That You Can Reap The Benefits of CCaaS

6 ways that you can reap the benefits of CCaaS – Contact centre specialists Enghouse Interactive…

The Ultimate Guide to Managing Peak Demand in your Contact Centre

The ultimate guide to managing peak demand in your contact centre – New guides published by…

Empowering Contact Centre Agents with AI & Automation

The rapid advancements in artificial intelligence (AI) and automation technologies have transformed various industries and the…

Medallia Surpasses Milestone of One Million Weekly Active AI Users

Medallia surpasses major milestone of one million weekly active AI users Medallia’s $750M investments over the…

Your Contact Centre’s Value Realisation Toolkit

Your Contact Centre’s Value Realisation Toolkit – Tech Transformation: Where to Start? Calabrio’s NEW Value Realisation…

Business Systems Named On Crown Commercial Service’s Network Framework

Business Systems Named As Supplier On Crown Commercial Service’s Network Services 3 Framework covering Contact Centre…

Building Resilience in the Contact Centre – Download from Content Guru

When uncertainty looms, customers begin to think critically about their spending decisions. They weigh up which…

Contact Centre Panel Selects IPI To Join Partnership Network

Contact Centre Panel Selects IPI To Join Partnership Network – IPI joins vetted network of technology…

Arvato Partners with KYP.ai to Enhance Digital Transformation

Arvato CRM Solutions has partnered with real-time productivity, optimisation, and process mining platform, KYP.ai to continue…

PCI Pal Achieves AWS Service Ready Designation for Amazon Connect

PCI Pal have announced that it has achieved the Amazon Web Services (AWS) Service Ready designation…

Content Guru Extends European Dominance with Investment Across the Region

Content Guru Extends European Dominance as It Increases Investment Across the Region Content Guru, Europe’s leading…

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