Money Saved on Remote Working Should Be Spent on “Social Glue”

Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings…

Aspect Software The Omni-channel made easy

Tuesday, November 18, 2014 1:00 PM – 2:00 PM GMT In this webinar we will explore…

Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems

Noble Systems have announced the release of Noble® Harmony v.4, adding to the power of its…

Interactive Intelligence Hires New Chief Marketing Officer

New CMO Jeff Platón brings 20-plus years of marketing and product management experience drawing on former…

Premier Business Audio Improving Contact Centre Efficiency

Premier Business Audio are extremely proud to produce one of the first key statistical case studies…

Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment

Customer Experience online is a topic which many companies approach from a basic angle. Providing an…

Keeping the contact centre agent morale high at peak times

As we move into the busiest part of the year for many contact centres, keeping staff…

Getting the retail customer journey back on track

Seven essential steps retailers should take to really put Big Data to work by bringing their…

ContactBabel Contact Centre HR & Operational Benchmarking Report

“The UK Contact Centre HR & Operational Benchmarking Report (4th edition 2014/15)”, is a major study…

CCMA UK National Contact Centre Conference Overview

The UK National Contact Centre Conference took place at the British Library in London on 4…

Parseq generates 150 new roles at Sunderland 2Touch contact centre

Parseq has moved a step closer to its £100m turnover goal with the creation of 150…

GoDaddy’s European Customer Care Centre goes live

GoDaddy, the world’s largest technology provider dedicated to small businesses, have announced it has opened a…

LateRooms announce outsource of customer service roles

It has been reported that LateRooms are set to outsource part of its customer service operation…

How Mobile is Transforming Enterprise Customer Experience

Every day more and more business processes are being transformed by mobile. Shopping, purchasing and fulfilment.…

Answering4U’s Contact Centre rings the changes with superfast broadband

Answering4U, a contact centre business based at Shipley, has boosted its customer service capability and made…

Achieving consistency across multiple channels in your contact centre

Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a…

Aston Villa wins with Rostrvm Slutions

Aston Villa Football Club’s Consumer Sales Department, which is supported by technology from Rostrvm Solutions, has…

Interactive Intelligence on ‘Cloud Nine after announcing increased revenues

Interactive Intelligence Reports 2014 Third-Quarter and Nine Months Ended Financial Results Total orders up 46 percent…

Six tips for putting excellence back into the customer experience

Six tips for putting excellence back into the customer experience Klaas van der Leest, Managing Director,…

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