Warranty company Domestic and General have announced the creation of 110 jobs at the company’s Brighton…
News
Verint Placed in “Leaders” Quadrant of Gartner’s New Magic Quadrant for Customer Engagement Centre Workforce Optimisation
Verint® Systems Inc. have announced that it has been positioned in the “Leaders Quadrant” of the…
Improve customer contact performance and delight customers!
Improving contact centre performance is an ongoing challenge. VoiceSage focus on some of the key elements…
Cloudy outlook is clearing for customer service
Customer expectations driving contact centres to the cloud, but protection of customer data is still a…
Sabio – Building a platform for effective customer engagement at Carnival UK
For a major global cruise company such as Carnival, the contact centre plays a key role…
Time to stop talking about call centres?
Is it finally time to stop talking about ‘call centres’? Even the broader term ‘contact centre’…
ScottishPower must meet Ofgem’s customer service targets
ScottishPower must answer all customer queries promptly, reduce billing backlog and resolve all outstanding Ombudsman complaints…
Netcall Survey: 95% of consumers say contact centres fall short on FCR
Netcall Survey: 95% of consumers say contact centres fall short on FCR- Not giving consumers the…
Ensuring a Productive and Happy Contact Centre
According to contact centre analyst ContactBabel, there are 5,675 call centres in the UK employing 1,125,000…
Case Study: Scotts & Co
Scotts Ltd is a large UK catalogue and website retailer currently operating several brands relating to gifts,…
Money Saved on Remote Working Should Be Spent on “Social Glue”
Working from home increases productivity and saves companies fortunes. If you re-invest some of your savings…
Aspect Software The Omni-channel made easy
Tuesday, November 18, 2014 1:00 PM – 2:00 PM GMT In this webinar we will explore…
Noble Harmony v4 Offers Increased Functionality for Mobile Contact Centre Management from Noble Systems
Noble Systems have announced the release of Noble® Harmony v.4, adding to the power of its…
Interactive Intelligence Hires New Chief Marketing Officer
New CMO Jeff Platón brings 20-plus years of marketing and product management experience drawing on former…
Premier Business Audio Improving Contact Centre Efficiency
Premier Business Audio are extremely proud to produce one of the first key statistical case studies…
Intelligent Digital Engagement – The key to taking advantage of Sales Abandonment
Customer Experience online is a topic which many companies approach from a basic angle. Providing an…
Keeping the contact centre agent morale high at peak times
As we move into the busiest part of the year for many contact centres, keeping staff…
Getting the retail customer journey back on track
Seven essential steps retailers should take to really put Big Data to work by bringing their…