Amergy, a systems integrator and consultancy specialised in customer service, and Aspect Software, one of the leading providers of fully integrated customer interaction solutions, today announced that they will partner in the DACH region.
Under the terms of this agreement, Amergy will offer the entire Aspect Software customer interaction portfolio. Amergy, headquartered in Vienna, Austria, and with a branch office in Bucharest, Romania, focuses on the Austrian and Eastern European markets. The company offers technical and operational consulting as well as systems integration and implementation services.
Thanks to the cooperation with Aspect Software, customer service expert Amergy is now able to offer market-leading solutions to its existing and new customers such as:
- Back Office Optimisation
- Cloud Service Centre
- Omni-Channel Self-Service
“Aspect Software and the innovative software and solutions the company offers convinced us to go to market with them,” comments Klaus Amlacher, Managing Director of Amergy. “Anything is possible but there is no pressure to implement all at once. With this innovative and flexible approach Aspect fits in perfectly with our goal to provide businesses tailor-made project plnning and implementations. In particular, we see huge potential for optimisation and integration of back office processes in customer service.”
Joint focus industries for the cooperation include the financial services sector, municipalities, and utilities.
“With their clear specialisation in customer service Amergy is a great fit for our European partner strategy,” says Michael Muth, Channel Sales Leader at Aspect Software. “We are looking forward to jointly developing projects in both the German-speaking and Eastern European markets.”
Amergy is a consultancy and systems integrator specialised in customer services. We offer comprehensive consulting services and technical solutions for customer service organisations. As systems integrator we are a competent and flexible implementation partner with expertise in the specific demands of customer service. Based on defined objectives we develop solutions based on leading technologies and ensure technical and operational implementation. As consultancy we help companies meet their strategic goals in customer care. See Amergy’s Website
Aspect’s fully integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimisation, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences.