Staffordshire’s Police and Crime Commissioner, Matthew Ellis, has today issued an update on the performance of…
News
npower Contact Centre Staff do their bit for Charity
Over the festive period, employees from npower’s Burton contact centre took time out of their work…
Welsh Contact Centre Forum Awards shortlist announced
The finalists for the 17th Welsh Contact Centre Awards have been announced by the Welsh Contact…
NICE Fraud Prevention in contact centres
Nice Systems have launched its Real-Time Fraud Prevention solution, which enables contact centres to detect and…
Merry Christmas & a Prosperous New Year
www.contact-centres.com has now ‘officially’ closed for the Christmas period although we are sure that we will…
Gamification could need a makeover according to Sunrise Software Survey
Gamification could need a makeover despite increases in productivity and customer satisfaction shows Sunrise Software survey…
Award short-listing shows innovative RESPONSE
The 2015 Professional Planning Forum Innovation Awards Finalists has been announced, with leading UK customer management…
Interactive Intelligence Celebrates 20th Anniversary
Interactive Intelligence Group Inc. a global provider of software and services for communications, collaboration and customer…
Noble Systems Announces 2015 Select Noble Users Group Conference
Noble Systems have announced the dates of its 2015 Select Noble Users Group (SNUG) Conference series.…
Connect Assist celebrate Ninth Birthday since launch of Contact Centre
Cardiff based Helpline provider Connect Assist have celebrated the 9th Birthday since the launch of their…
Interactive Intelligence CIC Delivers Customer Service Insurance to Avantia
Interactive Intelligence Delivers Customer Service Insurance to Avantia Innovative and award winning online provider of residential…
Firstsource creates new jobs at Middlesbrough contact centre
Firstsource Solutions is creating 40 new jobs after winning a major telecoms contract at its Middlesbrough…
Jabra’s Predictions for the 2015 Contact Centre
contact-centres.com asked Nigel Dunn, Managing Director, Jabra UK&I to look into the Company’s Crystal Ball for…
mplsystems highlights 5 key contact centre technology trends
Intelligent Agent Desktops, embedded customer care and greater support for text channels set to deliver a…
Five ways to make your contact centre more powerful
Five ways to make your contact centre more powerful Consumers expect more from contact centres Simon…
Direct Save Telecom create jobs at Birmingham contact centre
Telecommunications provider Direct Save Telecom have announced that the company will create 150 jobs over the…
Webhelp UK Shortlisted for Customer Focus Award
Webhelp UK has been announced as a finalist for the ‘Quality Monitoring Customer Focus Award’ at…
Retaining customers: You don’t know what you got ‘til it’s gone
With this week’s news that none of the ‘Big Six’ energy suppliers answered the phone to…
CCMS Launch Business Catalyst Packages for Contact Centres
Contact Center Managed Services UK Ltd have launched an innovative range of Consultancy packages, designed to…