How to Find the Data and the People that Will Help You Succeed – Article by…
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Aspect Software Banks & Networks need collaboration to prevent mobile fraud
Banks and network operators need to collaborate more to prevent mobile fraud, says Aspect Software –…
JLD Recruitment improve Skills testing with ISV Group FastPath
Essex based recruiters JLD introduced skills testing to their candidate experience in 2013. Having contacted a…
VoiceSage Mobile Messaging Revenues Continues to Soar
VoiceSage Mobile Messaging Revenues Continues to Soar as new SMS Conversations and Visual Touch Messaging (VTM)…
Biometrics goes Mainstream according to Sabio
Biometrics goes mainstream according to Sabio’s Stuart Dorman, Head of Consultancy In preparation for the launch…
Ignoring PCI-DSS rules costs Brokers new business according to Callstream
Callstream research shows that ignoring new PCI legislation will cost insurers more than just fines Research…
Noble Systems Enterprise Solution chosen by PT Services Group
Noble Systems Enterprise Contact Centre Solution chosen by The PT Services Group – Premier prospecting organisation…
Sabio – Transforming Customer Contact
Sabio have announced details of Contact Centre Conference ‘Transforming Customer Contact’ enabling contact centre management to…
How WFM & Data Analytics Can Transform Contact Centres
Noble Systems Seminar: How Workforce Management & Data Analytics Can Transform your Contact Centre Date: Thursday…
Webhelp UK Nominated for ECCCSA Award
Webhelp UK, one of the country’s leading customer experience providers, has been named as a finalist…
Are you ready to be a JABRA SUPER AGENT?
The winning Super Agent will receive a once in a lifetime experience at work, including: –…
Syntec explains the new Ofcom changes to 08, 09 and 118 numbers
Syntec explains the new caller charges for consumers using 08, 09 and 118 numbers effective 1st…
Syntec reveal ten tips for offering callers a positive IVR experience
Syntec reveal ten tips for offering callers a positive IVR experience IVR (interactive voice response) is…
Verint Systems – Awards for Innovations
Verint Systems have received multiple awards in recognition of its customer engagement optimisation solutions, strong position…
Answer-4u.com ‘s Top Tips for Answering Telephone Calls
Glenn Harrison of Answer-4u.com gives contact centre agents his Top Tips for Answering Telephone Calls Web…
Jabra – How to Master the Third Wave of Knowledge Work
Jabra – Here’s How to Master the Third Wave of Knowledge Work The knowledge worker has…
Webhelp UK Win at Employee Experience Awards 2015
Webhelp UK, one of the country’s leading customer experience providers, has taken home two awards at…
Capita plc acquires Outsourcer Voice Marketing Ltd
Capita plc has acquired Sheffield based contact centre specialist Voice Marketing Ltd (“Voice”), a contact centre…