Nixxis have announced the release of Nixxis Contact Suite version 2.2 which will push the boundaries…
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Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK…
Sabio extend support for European Contact Centre Awards
Sabio partners with CCMA to extend support for the European Contact Centre and Customer Service Awards…
BT Leader in 2015 Gartner Magic Quadrant for Contact Centres
BT have been named a leader in the 2015 Gartner Magic Quadrant for Contact Centre as…
Enghouse Interactive Technology Helps George Banco
George Banco has implemented Enghouse Interactive Communications Centre (EICC), a flagship customer interaction solution, from contact…
Black Friday could make or break the contact centre
Black Friday could make or break the contact centre – Aspect Software offers practical tips for…
Akixi Introduces Charting and Polycom VVX Integration
Akixi Introduces Charting and Polycom VVX Integration Akixi Exceeds 1600 Deployed Sites and Introduces Charting and…
How to Build Agent Trust in the Contact Centre
Building Trust in the Contact Centre – Stephen Pace, CEO SJS Solutions, discuses why the contact…
Business Continuity in the Contact Centre during Winter 2016
Business Continuity in the Contact Centre during Winter 2016 – As we enter November and the…
Welsh Companies Lend Support to ‘Talent-Pool’
More Welsh companies lend their support to growing ‘talent-pool’ of young professionals – It has been…
Black Friday – What does this mean for Contact Centres?
In 2014, UK Black Friday sales generated five times more revenue than an average shopping day.…
Working with Third-Party Partners to achieve PCI-DSS
Team effort: Working with third-party partners to achieve effective PCI-DSS compliance – Matthew Bryars, CEO of…
Jabra Announce New Cashbacks For Q4
Jabra Announce New Cashbacks For Q4 – The popular Jabra Cashback promotion has been upgraded for…
Credit Cards and Contact Centres Shouldn’t Mix
Why Credit Cards and Contact Centres Shouldn’t Mix – Matthew Bryars, CEO ofAeriandi,on how to combat…
CCMA Conference – Working outside the Bubble
Working within a contact centre tends to be working inside of a bubble; Contact centre Management…
Jabra Cashback – As easy as 1 2 3
Choosing Jabra products has never been as AFFORDABLE AND EASY- Jabra can provide you with quality audio…
Keep your customer feedback strategy on track
Sabio discuss 8 ways for brands to keep their customer feedback strategy on track – Brand…
DTMF and the Cloud in Contact Centres
The Art of the Possible: DTMF and the Cloud in Contact Centres – Mashud Ahmed, Integration…
Can the Haka create a winning contact centre team?
Is doing a Haka all it takes to be a winning team? Alan Dickie Transformation Director…