Telephony Best Channel for Complaint Handling & Customer Satisfaction with 73% of US businesses say, if…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Powerdial Services To Deploy SmartVoice Viewpoint With Customers Across The UK
Powerdial Services, one of the UK’s leading convergence specialists, is deploying the new SmartVoice Viewpoint customer…
Spark Response 50 New Jobs at contact centre
It has been announced that Gateshead based outsourcer and fulfillment specialist Spark Response is to create…
Sitel UK Set to create up to 200 jobs
Outsourcer Sitel UK, have announced the expansion of 2 of its contact centre sites in Leavesden…
Teleperformance Announce creation of 600 new contact centre jobs
It has been reported that Outsourcer Teleperformance is to create up to 600 jobs in Scotland…
Rostrvm Solutions survey shows contact centres slowed down
Rostrvm Solutions latest survey of UK contact centres has found that staff productivity is being hampered…
Serco Announce Creation of 450 Cardiff based Contact Centre jobs
Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a…
Chill Insurance awards AirSpeed Telecom contact centre contract
Online insurance broker Chill has awarded AirSpeed Telecom a €500,000 three-year contract to establish a next-generation…
Eptica enables businesses to increase revenue from customer service
New features for knowledge based web chat, customer sentiment analysis, emotion-based routing and multichannel web self-service…
Yello a Full Service Contact Centre Firm Launches on Isle of Man
Yello will offer services tailored to the betting and gaming sector – A new contact centre…
Birmingham Energy Savers Open New Contact Centre
A partnership between Birmingham City Council and Carillion Services that has created 24 new jobs in…
BT Sport Creates Contact Centre Jobs across 8 sites
It has been reported that BT are to create 400 jobs across the UK following the…
Eckoh Contact Centre takes over 1,800 calls for Comic Relief
Last Friday 15th March 2013, 60 employees, friends and family members at Hemel Hempstead based company…
Interactive Intelligence Launches New Cloud Solution for Small Contact Centres
CaaS Small Centre? designed to give small contact centres a simple, cost-effective way to access the…
Npower – Hull contact centre shows its support for Red Nose Day
Npower’s Bridge House call centre in Hull is delighted to announce its support for Comic Relief’s…
Eishtec – Job boost at Waterford Contact Centre
Eishtec Job Boost -It has been reported that Waterford based outsourcer Eishtec are to recruit an…
Shop Direct axe 300 staff at Worcester contact centre
It has been reported that staff at Shop Direct’s contact centre in Worcester have been told…
BT on Recruitment Drive at Accrington Contact Centre
It has been reported that BT are on a recruitment drive at it’s Accrington site with…