Aspect Software and Freedom Communications announce channel agreement

aspect.software.logo_.2014Aspect Software and UK based Unified Communications Systems Integrator Freedom Communications, have signed a reseller agreement. Freedom will supply, implement and support Aspect’s entire contact centre technology portfolio in the UK.

The partnership between Freedom, who hold Microsoft Gold Communications Competency status, and Aspect, a Microsoft Global Alliance partner, completes Freedom’s end to end Unified Communications offering, consisting of Voice, Data, Connectivity, Cloud, Security and Support.

“Freedom’s heritage in voice means we have a strong footprint as far as contact centre is concerned, and as the market progresses towards unified communications from traditional PBX, a partner with such strong integration into Microsoft Lync is invaluable.” Kevin Kemp, Commercial Director at Freedom Communications commented. “Lync is undoubtedly a disruptive technology, and as such all organisations are going to have to review their contact centre strategy. At such a time, Aspect’s alignment with Microsoft makes them the perfect partner for us.”

The agreement sees Freedom add Aspect’s contact centre solution, Aspect® Unified IP® to its portfolio. This software platform enables tight integration with Lync and offers a comprehensive range of customer contact capabilities; from inbound routing and outbound call management, voice portals and multichannel self-service to unified communications and collaboration.

“Freedom has experience implementing and supporting communication solutions at more than 5,000 locations, with a strong foot in the public sector market, making it an ideal partner for Aspect.” added Steve Boakes, Manager, Channels & Partners, Northern Europe at Aspect. “The agreement with Freedom further widens Aspect’s offerings and we’re looking forward to working together”

For additional Information see Aspect’s Company Profile

Be the first to comment on "Aspect Software and Freedom Communications announce channel agreement"

Leave a comment

Your email address will not be published.


*


7 + 3 =