Companies are desperately fighting declining productivity all over the world. Until now, cost-cutting, managerial control, and…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
SAV Credit chooses Aspect Software’s Workforce Management
Specialist credit card provider upgrades workforce management software in newly acquired contact centre as part of…
Regulation changes and higher call rate numbers
New regulations regarding the use of higher call rate ‘non geographic numbers’ and 0800 numbers for…
Omni-Channel White Paper published by Webhelp UK
Today, companies in the insurance and utilities sectors think they are doing well by offering their…
Getting Web Customer Service right
The old saying that the website is your organisation’s shop front has never been truer –…
Dramatic rise in new ways of banking is a giant leap for consumer security
Unobtrusive, more covert tech will make it easier for consumers to do business with banks with…
Customer Engagement specialists Rapide announce re-brand to Rant & Rave
Award winning customer engagement solutions company, Rapide, today announced their official re-brand to Rant & Rave.…
Financial Services Customers Call For a Human Touch in the Digital Age
Despite a surge in use of online and mobile apps, people want their banks, building societies…
Accent launches new national repairs contact centre
Accent Group has today launched its new national repairs contact centre – From today, residents reporting…
4net Technologies launch new seminar The Changing Face of Customer Contact
4net Technologies is running a new free seminar for organisations with a customer contact centre on…
Jabra New Appointment – Dawn McMorrow
Jabra UK & Ireland Business Solutions enhances its marketing department with the appointment of new UK&I…
Sabio: The BGL Group Delivering great customer experience
Sabio has worked with the BGL Group, one of the UK’s largest personal lines insurance groups…
PCI Compliance: Save Money by De-Scoping with Tokenisation
Tokenisation is a process of replacing sensitive card data with a sequence of numbers that, when…
Sinclair Voicenet Expands Sales Operation with Appointment of Steve Bailey
Sinclair Voicenet has appointed industry veteran Steve Bailey as Area Sales Manager. In this role he…
Sitel UK announces modern branding as part of Global brand re-launch
Sitel UK have announced a new modern brand as part of a comprehensive global brand re-launch.…
Jabra Makes Great Sound Look Good at Red Dot 2014
A new design process has made the Jabra BIZTM2300 one of the very first industrial design…
IVR self-service session costs 6 times less than a call to an agent
Visual IVR set to give telephony self-service a shot in the arm New research published by…
Spark Response Support Raises £47,000 for Sport Relief
Spark Response has once again done its bit to support Sport Relief by helping raise almost…
Serco signs £70m services contract with Lincolnshire County Council
Serco have confirmed that it has signed a new contract to provide a range of business…