Nuance Communications has announced a partnership deal with TRUSTID, a provider of contact centre authentication technology,…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Netcall – Raising Contact Centre Efficiency
Generally speaking, efficiency refers to the ability to accomplish a task with the minimum expenditure of…
Infinity CCS & Transversal launch the ‘Knowledge Desktop’
Infinity CCS and Transversal team up to improve contact centre efficiency and customer experience with the…
You know how good a contact centre is when you have to use them
As I had meetings last week in Belgium and France I decided to take the trusty…
BidPal Wins Interactive Intelligence Makeover Contest
Contact Centre Style Provider of charitable fundraising technology for nonprofits to receive a no-charge makeover of…
Journeycall move to new Arbroath contact centre
Journeycall has signed the lease for new premises in Arbroath, a move which will allow the…
Cairn Housing Association chooses Netcall
Not-for-profit Scottish organisation partners with technology provider Netcall to improve service delivery, using social media analysis…
Why There’s Still a Place for Personal Service in the “Age of Interruption”
Why There’s Still a Place for Personal Service in the “Age of Interruption” by Rupert Adair,…
TCC’s Founder Asif Hamid celebrates Top Business Award
Hundreds of the region’s leading business figures and entrepreneurs attended the Liverpool ECHO Regional Business Awards…
Syntec Tech savvy consumers want new payment technology
Syntec Telecom’s 3rd annual tracker survey reveals overwhelming growth in demand Syntec Telecom’s 3rd annual tracker…
Expansion set as Newmarket contact centre creates 100 Jobs through Aspire
A large, national insurance firm is opening a new call centre in Newmarket creating 100 jobs…
The Jabra Biz 2300 Series – Is it as good as Jabra make out it out to be?
Jabra who, in addition to currently running a CashBack Promotion are so confident about the quality…
Sanef Create Jobs in Yorkshire and Birmingham
Over 300 contact centre jobs are being created in the UK ready for Dart Charge, which…
Contact Centre as a Service (CCaaS)
Klaas van der Leest, Managing Director, Intelecom UK Ltd, explains how CCaaS can support the ups…
contact-centres.com Digital Company of the Year 2014
contact-centres.com’s Parent Company 147 Media have received the ‘Digital Company of the Year Award 2014’ in…
Call Connection Newcastle Contact Centre creates 50 new jobs
Outsourcer Call Connection Newcastle Quayside based contact centre has officially been opened by Paralympian David Weir…
Webhelp UK receives Healthy Working Award
Webhelp UK in Kilmarnock has been awarded a silver accreditation from the Scottish Centre for Healthy…