Senior Appointments at eg Solutions – New management team focused on delivering profitable growth and enhanced…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Fusion employees promoted following successful development scheme
Three Fusion Sunderland Advisors promoted to Team Leaders following the completion of internal training programme As…
How to boost revenue through improved customer engagement
How to boost revenue through improved customer engagement explains Richard Farrell, CTO, Netcall “Your call is…
Parseq buys 2Touch as part of ambitious growth strategy
UK business process outsourcer Parseq has bought 2Touch from US-based Acxiom for an undisclosed sum as…
Sytel Install 1000th Call Centre Agent Seat in Turkey
Sytel Limited has announced the installation of their 1000th agent seat in Turkey, at T-Bilgi in…
Bright UK launches new Voice of Customer analytics features
“Like speech analytics but at a fraction of the cost” Bright announces new features to its…
The Beautiful Gamification
Craig Pumfrey, Vice President Marketing EMEA at NICE Systems The football season is finished but with…
Urgent call for employers to address noise
Urgent call for employers to address noise • Employers are liable as workers spend nearly two…
Nixxis integrates into Salesforce.com via OpenCTI
Salesforce.com, pioneer in Cloud based CRM, is available with Nixxis Contact Suite. To answer the request…
Aspect Software Appoints Joe Gagnon to Senior VP Cloud Solutions
Aspect Software have announced the appointment of Joe Gagnon to Senior Vice President and General Manager…
Why You Need a Multichannel Contact Centre Integration Strategy
Customers expect to be able to reach out to a contact centre using the channel of…
Azzurri Appoints Chris Jagusz as CEO
Azzurri Communications has announced the appointment of Chris Jagusz as its new Chief Executive Officer. He…
Which? Report focus on Energy Company’s waiting times
How does your contact centre compare? Need to ring your energy provider? Then be prepared to…
Lloyds Banking Group Close Warrington Contact Centre
Lloyds Banking Group have confirmed that their Warrington Contact Centre, handling their telephone banking service, will…
Sky Sports ‘Living for Sport’ Ambassador Jessica Ennis-Hill visits Webhelp UK team
Thanks to Sky, the team at Webhelp UK in Derby were paid a visit by Olympic…
Interactive Intelligence Reports Cloud Seat Growth of 67 Percent
Interactive Intelligence Group Inc. has reported a 67 percent compound annual growth rate (2010-2013) of its…
Save Britain Money Group Lays off Staff
Save Britain Money Group, who featured in BBC3’s TV Series The Call Centre, have announced that…
Keep customer effort to a minimum to reduce complaints
Banks and insurance companies are breaking records for the worst customer service according to new figures…