Danny Singer – Founder & CEO OF Contact Centre Software provider Noetica explains what the contact…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Aspect Software: The multiple personalities in the contact centre
The multiple personalities of customer care: Aspect Software study reveals five wide-ranging company personas in customer…
Bedfordshire Police 999 Contact Centre to Close
Bedfordshire Police 999 Contact Centre Set to Close It has been reported that the Emergency 999…
Marks & Spencer Recruitment at Runcorn Contact Centre
Marks & Spencer have announced the creation of 380 jobs in Runcorn with the opening of…
DVLA Swansea Contact Centre – Strike Action Planned?
DVLA Swansea Contact Centre – Strike Action Planned? Staff at the DVLA Contact Centre in Swansea…
CallMiner selected by Foxtons to Improve Agent Performance
CallMiner selected by Foxtons to Improve Agent Performance and Customer Service CallMiner, rated first in customer…
Jabra Appoints Channel Sales Director and additional Sales Roles
Jabra UK & Ireland Business Solutions has further strengthened its Channel and High Touch Sales teams…
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail
Sinclair Voicenet Deploys Real-Time Process Optimisation for Ageas Retail Ageas Retail Intermediary has unveiled one of…
Contact Centre Transform Into a Customer Experience Powerhouse
How To Transform your Contact Centre Into a Customer Experience Powerhouse – Jonathan Sharp of Britannic…
PCI DSS Compliance: Whose responsibility is it anyway?
PCI DSS Compliance: Whose responsibility is it anyway? By Rob Crutchington – Director at Encoded The…
Ultracomms appoints Alan Quinlan as Channel Sales Director
Ultracomms, the Contact Centre solutions provider, appoints Alan Quinlan as Channel Sales Director to further develop…
Verint Systems Presents Honours at Annual Partner Summit
Verint Systems Presents Honours at Annual Partner Summit – EMEA Partners Recognised for Exceptional Performance in…
Sabio Wins Verint Marketing Excellence Award
Sabio wins Marketing Excellence Award at Verint’s EMEA Partner Summit – Recognition reflects successful launch of…
Sinclair Voicenet Enterprise Business Partner of the Year by NICE
Sinclair Voicenet have been Awarded Enterprise Business Partner of the Year for EMEA by NICE Systems…
Contact Centre: Ways to sell even more!
contact centre: ways to sell even more! In this article Ethan Sudgen of NMS Adaptive highlights…
Salesforce – Exceptional Customer Service Starts Right Here
The Road to Customer Service Success Starts with Service Cloud WATCH DEMO The customer service landscape…
Contact Centre Reputations Need to be Repaired, says Aspect
Contact centre reputations need to be repaired, says Aspect Cold callers continue to damage genuine customer…
Blog: Contact Centres Welcome Ultracomms!
At contact-centres.com we aim to provide the most up to date news and information to the…
DBF and Tipp24 A Winning Outsource Partnership
DBF and Tipp24 – A winning partnership with DBF has proved the value of outsourcing for…