Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
PureCloud Engage Wins 2015 Product of the Year Award
Interactive Intelligence Has Won Cloud Computing Magazine’s 2015 Product of the Year Award – Interactive Intelligence…
Interaction Analytics – the Missing Link according to Nexidia
Interaction Analytics – the Missing Link; Jonathan Wax, VP, EMEA at Nexidia takes a look at…
Teleopti WFM – Beyond the Silo in Contact Centres
Teleopti WFM – Beyond the Silo in contact centres; Hussein Kamel, workforce management consultant at Teleopti…
Learn How to Triple your Customer Retention Rate
Customer + Choice + Channel = Max Retention No matter how a customer chooses to interact…
Interactive Intelligence Reports Latest PureCloud Milestones
Interactive Intelligence Reports Latest PureCloud Milestones – PureCloud gains traction with innovative new features and fast-growing…
Eckoh Signs Five-Year Contract with Ideal Shopping Direct
Eckoh Signs Five-Year Contract with Ideal Shopping Direct to Extend Service Offering Eckoh, the global provider…
Workforce Management in UK contact centre Survey
Workforce Management adoption in UK contact centres – Survey Results revealed by Business Systems • Despite…
A day in the Life of a Contact Centre Card Payment
A day in the life of a contact centre card payment – what does happen to…
eg solutions Delivers Back Office Optimisation Project for Capita Life
eg solutions delivers innovative back office optimisation project for Capita Life and Pensions Mapping the customer…
npower Announce Burton Contact Centre Closure
npower has announced that as part of their ‘two year’ recovery plan it will close their…
Clarity adds support for Facebook Messenger in Clarity Connect
Clarity adds support for Facebook Messenger in the Clarity Connect contact centre which is native to…
NICE Workforce Management Market Share Leader
NICE Proves Again to be the Clear Workforce Management Market Share Leader According to DMG In…
PayPal on Recruitment Drive at Dublin Contact Centre
Paypal have announced the creation of 100 jobs at its Global Operations Centre for Europe, the…
Content Guru to Pioneer WebRTC Integration at UC Expo 2016
Content Guru to Pioneer WebRTC Integration at UC Expo 2016 At UC Expo 2016, Content Guru…
Customer Service – A New Approach to Tackling Issues
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
How WebRTC Can Improve Landing Page Conversions
How WebRTC Can Improve Landing Page Conversions according to Alyx Kaczuwka of Aspect Software If you’ve…
EC Outsourcing Seeking Agents at Contact Centre
EC Outsourcing, the Boldon, Tyne & Wear, outsourcer have announced the recruitment of 40 agents at…
Welsh Contact Centre Industry Stars Crowned
Welsh contact centre industry stars crowned by Jimmy Carr – Top performers in Wales’ £650m contact…