Puzzel becomes more graphic – adding new reporting functionality in its cloud-based contact centre solution Puzzel…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Strongest Quarter in Five years for Private Sector Outsourcing
Strongest quarter in five years for private sector outsourcing market Outsourcing spend among UK businesses rises…
THE VOICE – Newsletter Of SVL Business Solutions
A new name in the contact centre industry SVL Business Solutions may be a new name…
Enghouse Partnership Agreement with ScanSource Imago
Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago Contact centre and customer interaction solutions…
Aspect CXP 17 Makes Chatbots and IVR Fast and Simple
Aspect Software’s Aspect CXP 17 Makes Development of Customer Service Chatbots and Modern IVR Fast and…
Sabio Secures Top 5 Ranking in Opus Research
Sabio secures Top 5 ranking in Opus Research Enterprise Intelligent Assistants report Sabio is ranked among…
Different Approach to Greater Omni-Channel Success?
Can a different approach lead to greater omni-channel CX success? Helen Murray, Chief Customer Solutions Officer…
Tips on Holiday Periods in the Small Contact Centre
Holidays in the Small Contact Centre – Paul Chance, Senior Product Marketing Manager at NICE shares…
The True Cost of Contact Centre Agent Disengagement
The True (And Scary) Cost of Contact Centre Agent Disengagement in the UK – Stphen Pce…
Win Tickets to 2017 Best Contact Centre Practices Conference
Contact-Centres.com is pleased to offer it’s readers the chance to win one of 2 conference tickets…
4Net Technologies – Innovation & Transformation Seminars
4Net Technologies – Innovation and Transformation Seminars 16th May 2017 & 20th June 2017 4Net Technologies…
NICE EVOLVE WFM Brings Forecasting to All Organisations
NICE EVOLVE WFM Brings Enterprise-Class Forecasting to Organizations of All Sizes through the Cloud The leading…
The Positive Impact of Keeping Your Employees Happy
Boosting Company Performance: The Positive Impact of Keeping Your Employees Happy A report from the Chartered…
PCI-PAL Secures Significant PCI contract
PCI-PAL wins significant PCI contract with global automotive repair group PCI-PAL PLC, a global supplier of…
Generation Z & Contact Centres – Challenge or Opportunity?
Noble Exchange ‘Generation Z and the Contact Centre – Challenge or Opportunity? Traditionally described as being…
Download: Pindrop 2017 Call Centre Fraud Report
2017 Call Centre Fraud Report – UK falls victim to international criminal gangs as borderless phone…
FCA Authorisation Granted to Carpeo Contact Centre
FCA Direct Authorisation Granted to Contact Services Business,Carpeo As part of planned growth and business development,…
CallCare Dials Up Yorkshire Presence with Aquisition
The Call Centre Group, the parent company of the UK’s leading call centre service specialist CallCare,…