How to motivate disengaged contact centre agents with tips for employee engagement SJ Thompson of Evaluagent…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Sky To Create 500 Jobs at Leeds Contact Centre
Sky have announced the creation of 500 new jobs at their Leeds contact centre to meet…
Enhancing Quality & ROI with Contact Centre Gamification
Noble Systems Download: Enhancing Quality & ROI with Gamification + Speech Analytics within the contact centre…
NICE inContact Receives Highest Scores in Gartner Report
NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner…
The New Era of Customer Experience Intelligence
Teleopti, a Calabrio company, shares a 5-point plan for the new era of Customer Experience Intelligence…
Odigo Leader in Magic Quadrant for Contact Centres
Odigo is named a Leader in 2019 Gartner Magic Quadrant for Contact Centre as a Service,…
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer…
Noble Systems Introduces Noble Gamification 2.0
Noble Systems Introduces Noble Gamification 2.0 – Unified contact centre technology leader adds mobile app and…
EBI.AI Reseller of Google Nest Smart Home Devices
EBI.AI awarded authorised reseller status of Google Nest smart home devices AI lab collaborates with build-to-rent…
NICE inContact CXone Empowers Omnichannel Experiences
NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone…
Puzzel Challenger in Magic Quadrant for Contact Centre Service
Puzzel positioned as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service, Western…
Quality Assurance: Improve Perception & Achieve Great Results
Quality Assurance: How to improve the perception and achieve great result The perception of Quality Assurance…
10 Games to Engage your Customer Service Teams
How to improve Employee Engagement: 10 Games to engage your Customer Service teams As you’ll be…
Capita Extend National Trust Contact Centre Contract
Capita plc have announced an extension of its longstanding customer experience partnership with the National Trust,…
Britannic Technologies on Network Services 2 for Contact Centre Solutions
Britannic Technologies announced it has been awarded a place on the Crown Commercial Service’s (CCS) Network…
Slater Gordon Solutions Motor Best Contact Centre
Slater Gordon Solutions Motor has been crowned Best Outsourced Contact Centre for the third consecutive year.…
Eckoh Marks a Decade of PCI DSS Compliance Products
PCI DSS version 4 release coincides with Eckoh’s compliance anniversary Eckoh marks a decade of PCI…
Empowering Your Staff with Workforce Management
Empowering Your Staff with Workforce Management – Business Systems UK’s Will Davenport explains why contact centres…