86% of Brits say self-service is a positive experience – but we still want a contact…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
Content Guru Expand in US & Enhances Partner Programme
Content Guru expands US team and enhances global partner programme Commitment to US growth and partner…
Webinar: Performance, Motivation & Operations
What are your plans for next Tuesday at 14:00 pm GMT? We would like to invite…
Cloud9 + Business Systems = Compliant Voice Recording
Cloud9 Partners with Business Systems (UK) Ltd for Compliant Voice Recording Cloud9 Technologies (“Cloud9”), a leader…
Contact centres: Always on, always available
Contact centres: Always on, always available – The only constant in any industry is change. In…
Noetica Responsible Contact Centre Outbound Dialling
Noetica Champions Responsible Outbound Dialling in contact centres with European Patent for Live Person Detection in…
NI Executive Ministers Announce 300 job Investment by Sensée
NI Executive ministers announce unique 300 job investment by Sensée that will see the creation of…
IMImobile enable Hyundai Use WhatsApp For Customer Service
IMImobile enables Hyundai to use WhatsApp Business for customer service Using WhatsApp as a customer service…
Puzzel Named Finalist in the UK National Innovation Awards
Puzzel named as a finalist in the UK National Innovation Awards 2020 in two categories Puzzel,…
The Truth Behind Foreign Contact Centre Scams
8 Scam Calls Every Second in the UK – The Truth Behind Foreign Call Centre Scams…
High Quality of Entries for UK National Contact Centre Awards
Quality of entries higher than ever as UK National Contact Centre Awards nominations close – Nominations…
Categories and Judges Announced for NECCA Awards
Award Categories and Judges Announced for North East Contact Centre Awards 2020 The North East Contact…
Seasonal Demands Require Scalability and the Human Touch
When we talk about contact centre scalability, we tend to focus on the automation of the…
Multi-Generational Consumer Demands in Contact Centres
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact…
5 Benefits of Integrated Ticketing in Contact Centres
Long considered a ‘nice to have’, integrated ticketing is now the latest ‘must have’ for successful…
Using Artificial Intelligence to build a great future for CX
Using Artificial Intelligence to build a great future for CX – AI is already here and…
Redwood Technologies recognised in Sunday Times Track 200
Redwood Technologies recognised for global growth in Sunday Times HSBC International Track 200 Bracknell-based privately-owned provider…
IPI Team Up with UK Youth to help People Build Futures
IPI teams up with UK Youth to help young people build bright futures – Reading-based company…
Calabrio Named in Magic Quadrant for Workforce Engagement Management
Calabrio Named a Visionary in Gartner Magic Quadrant for Workforce Engagement Management for Fourth Year Running…