The 20th edition of the European Contact Centre and Customer Service Awards (ECCCSA) will be announcing…
Author: Contact- Centres
Perry Sanger first entered the Contact Centre industry back in 1990 so has seen and reported on the transition from call centre to multi-channel contact centre that we know today.
5-Step Checklist for Mastering Enterprise AI in Contact Centres
A 5-step checklist for mastering enterprise AI; Artificial Intelligence is here to stay but how do…
IP Integration (IPI) Announces Sat Sanghera as New CEO
IPI announces Sat Sanghera as new CEO – Further strengthens leadership team with appointment of Andy…
CallCare Appointed To Manage COVID 19 Vaccination Helpline
CallCare appointed to manage COVID 19 vaccination appointment helpline – UK GP surgeries inundated with patient…
Business Systems Announces Investment to Accelerate Growth Plans
Business Systems (UK) Ltd (BSL), a specialist in Enterprise Communications solutions is delighted to announce that…
Choosing Customer Service Channels for your Contact Centre
Choosing the right customer service channels for your contact centre There are many channels you can…
Calabrio ONE Now Available via Twilio Flex Ecosystem
Calabrio ONE Now Available via Twilio Flex Ecosystem Calabrio extends its Twilio partnership, making it effortless…
CCMA Partner with Sabio to Deliver Benchmark Service
CCMA partners with Sabio to deliver free 2021 Contact Centre Benchmark service CCMA contact centre performance…
How has COVID-19 affected your Contact Centre Operation?
How has COVID-19 affected your Contact Centre Operation? Your experiences would be most welcome. It’s been…
How To Improve Caller Authentication in Contact Centres
How to improve caller authentication and reduce costs in the contact centre – Jamie Melling, CEO…
2021 Will Be The Year of CX in the Contact Centre
2021 The year of the customer experience in the contact centre where technology will intertwine as…
Events
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Advertising – Supplier Directory (Bronze)
Supplier Directory – Bronze Package contact-centres.com offers a comprehensive but yet affordable way to promote your…
Happy Christmas From Everyone At contact-centres.com
Happy Christmas and a Happy, if not better, New Year; To say that 2020 has…
New Research Reveals Impact of Poor Customer Service
New research reveals impact of poor customer service – Five9 study of over 1,000 consumers sheds…
The growing Need for omni-channel Contact Centre Strategies
Landmark study into the growing need for omni-channel contact centre strategies Prior to COVID, digital interactions…
UK Contact Centre Decision-Maker’s Guide 2020-21
The “UK Contact Centre Decision-Makers’ Guide (2020/21 – 18th edition)” is the major annual report studying…
Puzzel Announces Get Connected Conference 2021
Puzzel announces Get Connected conference showcasing best-in-class customer experiencesin contact centres Digital conference will feature leaders…