Greenbean welcomes Sarah Hunt as Associate Director of Client Solutions to launch the contact centre training…
Tag: Training
Complaint Resolution in Contact Centres Education in Excellence?
Martin Ellingham, product director, Aptean Respond looks at the role of skills and training in first…
Training Tips for Best of Breed Multi-Channel Advisors
Training tips for best of breed multi-channel advisors – Karen Banfield, contact centre director, at specialist…
Professional Development in Contact Centres: It’s Personal!
Professional Development in Contact Centres: This Time it’s Personal! Steve Shellabear of dancing lion explains how…
Invest In Training for Success in Your Contact Centre
What’s your contact centre’s competitive advantage? How would you define what makes your contact centre uniquely…
Telemarketing in the 21st century? Is it still relevant?
Telemarketing in the 21st century? Is it still relevant? asks Steve Shellabear of dancing lion Have…
Ember: Online Training & Learning made easy with ERROL
70 – 80% of what is learnt in the classroom will be forgotten within 2 weeks…
Great Team Leaders Are Best Thing Since Sliced Bread
Why Great Team Leaders Are Best Thing Since Sliced Bread – Marie Cross of Contact Centre…
CCMA Masterclass: The Bots are still coming
The CCMA have announced a re-run of their popular one-day Masterclass ‘The Bots are still coming’…
Mahatma Gandhi and Customer Retention in Contact Centres
Mahatma Gandhi and Customer Retention in Contact Centres – Steve Shellabear of dancing lion reveals…
Box Clever – Contact Centre Training from Let’s Get Healthy
Contact Centre Managers are getting their heads around how support their teams with a course called…
Does Your Contact Centre Have the Skills it Needs?
Does Your Contact Centre Have the Skills it Needs to meet and exceed customer Expectations? Steve…
Call Centre Know How Release Training Manual for Contact Centre Industry
Call Centre Know How Announces Release of Impressive New Training Manual for Global Contact Centre Industry…
Virtual Reality Potential for Training Contact Centre Agents
Virtual reality holds huge potential for training contact centre agents – Parham Saebi, Head of Client…
Research Reveals Agent Training Falling Behind Customer Expectations
New research from the CCA reveals agent training is falling behind customer expectations – Research reveals…
Advance Your Career in the Automotive Industry?
Do you want to advance your career in the Automotive Industry? As the Automotive Industry becomes…
Buzz Is The Word At Co-op Manchester Contact Centre
Buzz is in the air at the Co-op Headquarters, Angel Square, Manchester. Having already won several…
NRG Building a Model Strategy for Problem Solving
NRG Build a model strategy for problem solving Today professionals in Learning & Development from the…
Calls May Be Recorded For Training & Quality Purposes
“Calls may be recorded for training and quality purposes” – It’s a phrase we’ve all heard…