Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…
Tag: NICE
NICE Leader in Real Time Authentication & Fraud Prevention
NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm NICE recognised…
Gant Travel Improves Contact Centre Performance
Gant Travel Improves Contact Centre Performance with NICE inContact CXone – NICE inContact CXone enables provider…
NICE Engagement with Microsoft Across Multiple Platforms
NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft…
NICE inContact – Outcome Oriented Innovations for CX
NICE inContact Announces New Outcome-Oriented Innovations for Customer Services CXsuccess customer services for CXone partners with…
Employees Ready to be Empowered by Automation Tech
75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow…
Contact Centres Consider Compliance Software Priority
NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority…
NICE CX Excellence Award Winners Interactions 2019
NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners…
NICE Interactions Showcases Best Contact Centre Practices
NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud…
Questions Every Contact Centre Needs to Ask
Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And…
Contact Centre Leaders Confident in Artificial Intelligence
Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…
NICE CXone Adds Artificial Intelligence Capabilities
NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced…
NICE – Customer Excellence Awards Programme
NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and…
NICE Interactions EMEA Welcomes Stephen Fry
Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry…
The NICE Competitive Edge: Real-time Authentication
Learn all about NICE Nexidia’s Analytics capabilities for your business needs and make the connections that…
NICE Leader Contact Centre Workforce Optimisation
NICE Named Market Share Leader for Contact Centre Workforce Optimisation in DMG Consulting Report NICE have…
NICE Revolutionise IVR Optimisation with Advanced AI
NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…
NICE Unveils Enhanced Contact Centre Strategic Planner
NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…
NICE inContact Highest Scores in Contact Centre Report
NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…