CXone@home Enables Contact Centre Staff Work From Home

NICE Launches CXone@home to Enable Immediate Contact Centre Transition to Work-From-Home in Response to COVID-19 NICE…

Ibotta Select NICE to Improve Remote Workforce Management & Engagement

Ibotta Selects NICE to Improve Remote Workforce Management and Engagement – Tech unicorn utilizes NICE Workforce…

NICE Event: Engineering Customer Experience Transformation

Contact Centre Event: Engineering Customer Experience Transformation in the Customer-Obsessed Roaring ‘20s The ‘20s promise lots…

NICE Enhance Employee Engagement Manager

NICE Employee Engagement Manager Provides Personalised Scheduling Capabilities Across Digital and Voice Interaction Channels Allowing employees…

Does Your Contact Centre Compare to your Competition?

How Does Your Contact Centre Quality Programme Compare to the Competition? Lauren Maschio, Product Marketing Portfolio…

NICE 2020 Contact Centre Webinar Dates Announced

How to Modernise Your Business with Purpose-Built Analytics for EX and CX Thursday, January 23, 2020 …

NICE inContact and Zendesk Partner On CXone

NICE inContact and Zendesk Partner to Bring CXone to Thousands of Customers Across the Globe Leading…

Customer Experience Transformation Benchmark

Contact centre leaders know the importance of meeting and exceeding customer expectations to drive brand loyalty…

Millennials & Gen Z Driving Digital-First Future of CX

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience NICE inContact CX Transformation…

80% Leaders Consider RPA Important to Improving CX

Independent Research Firm Finds 80 Percent of Business Leaders Consider Robotic Process Automation Important to Improving…

NICE inContact Receives Highest Scores in Gartner Report

NICE inContact Receives Highest Scores in Both Western Europe and North America Use Cases in Gartner…

NICE inContact CXone Empowers Omnichannel Experiences

NICE inContact CXone Empowers Omnichannel Experiences with New Native Salesforce Lightning User Interface Innovation advances CXone…

High Interest in Adopting AI Across the Contact Centre

Independent Research Firm Finds High Interest in Adopting AI Across the Contact Centre Study also reveals…

NICE Performance Management with AI-Based Analytics

NICE Revolutionises Performance Management with AI-Based Analytics Cutting-edge capabilities empower managers with insights on performance improvement…

NICE Solutions for Driving Contact Centre Innovation

NICE Solutions Honoured by TMC for Driving Innovation and Exceptional Value for Contact Centre Customers Four…

Cloud Contact Centre Users Get 18% Higher Customer Satisfaction

Organisations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction NICE inContact CX Transformation…

NICE Announce Contact Centre Conference Dates

NICE announce Autumn Contact Centre Conference dates; Personal Connections Elevated with Analytics on Thursday 19th September…

Western Union Customer Journey Transformation

Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…

Atos & NICE Partner – Cloud Adoption for Contact Centre Agents

Atos and NICE inContact Announce Partnership to Fuel Cloud Adoption for Hundreds of Thousands of Contact…

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