Contact Centre Leaders Confident in Artificial Intelligence

Contact centre leaders confident in artrificial intelligence’s role in delivering exceptional customer service experiences NICE inContact…

NICE Leader in Real Time Authentication & Fraud Prevention

NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm NICE recognised…

Gant Travel Improves Contact Centre Performance

Gant Travel Improves Contact Centre Performance with NICE inContact CXone –  NICE inContact CXone enables provider…

NICE Engagement with Microsoft Across Multiple Platforms

NICE announced it is expanding its collaboration with Microsoft, and will develop new integrations for Microsoft…

NICE inContact – Outcome Oriented Innovations for CX

NICE inContact Announces New Outcome-Oriented Innovations for Customer Services CXsuccess customer services for CXone partners with…

Employees Ready to be Empowered by Automation Tech

75% of responses indicate employees believe Robotic Process Automation will improve their performance, reduce errors, grow…

Contact Centres Consider Compliance Software Priority

NICE Research Study Finds 91% of Contact Centre IT Staff Consider Compliance Software Investments a Priority…

NICE CX Excellence Award Winners Interactions 2019

NICE Announces CX Excellence Award Winners at Interactions EMEA 2019, Celebrating Innovation and Outstanding Service Winners…

NICE Interactions Showcases Best Contact Centre Practices

NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud…

Questions Every Contact Centre Needs to Ask

Companies hold contact centres accountable for delivering a critical competitive differentiator — superior customer experience. And…

Contact Centre Leaders Confident in Artificial Intelligence

Contact Centre Leaders Confident in Artificial Intelligence’s (AI’s) Role in Delivering Exceptional Customer Experiences NICE inContact…

NICE CXone Adds Artificial Intelligence Capabilities

NICE inContact CXone Spring 2019 Release Adds End-to-End Artificial Intelligence (AI) Capabilities NICE inContact have announced…

NICE – Customer Excellence Awards Programme

NICE Launches 2019 EMEA Customer Excellence Awards Programme – Programme will recognise organisations demonstrating excellence and…

NICE Interactions EMEA Welcomes Stephen Fry

Interactions EMEA 2019 welcomes award-winning actor, comedian, journalist, television presenter and film director – Stephen Fry…

The NICE Competitive Edge: Real-time Authentication

Learn all about NICE Nexidia’s Analytics capabilities for your business needs and make the connections that…

NICE Leader Contact Centre Workforce Optimisation

NICE Named Market Share Leader for Contact Centre Workforce Optimisation in DMG Consulting Report NICE have…

NICE Revolutionise IVR Optimisation with Advanced AI

NICE Revolutionises IVR Optimisation with Advanced Artificial Intelligence – New version of NICE IVRO allows advanced…

NICE Unveils Enhanced Contact Centre Strategic Planner

NICE Unveils Enhanced Strategic Planner, Unleashing the Power of AI Based Long-Term Planning in the contact…

NICE inContact Highest Scores in Contact Centre Report

NICE inContact has received the highest scores in four of five use cases in Gartner’s Critical…

error: Content Protected