NICE Named Leader in Real Time Authentication and Fraud Prevention by Top Analyst Firm
NICE recognised by Opus Research for ground-breaking proactive fraud detection and use of a single voiceprint across all channels
NICE have announced that it has been recognised as a Leader in authentication, voice biometrics and fraud prevention by Opus Research. NICE Real-Time Authentication (RTA) stood out among 13 vendors for innovation in the breadth of its offering and strong market positioning. The latter was supported by robust capabilities and successful implementation, numerous partnerships and adoption by a long list of corporate customers.
Opus Research lauded NICE for being the market’s only provider of a single voiceprint across all channels. The analyst firm also commended RTA’s advanced Passive Historical Enrollment capability which ensures friction-free authentication of customers from the first day. NICE RTA was noted for seamless integration with the IVR and contact centre software infrastructure, providing an end-to-end multi-factor authentication and fraud prevention solution.
NICE RTA’s Proactive Fraudster Exposure capability was highlighted as a key differentiator in the report. According to the report, “NICE RTA provides a proactive fraud prevention approach as well as real time fraud detection using a watchlist. Based on unique machine learning technology, the new capability allows contact centres to automatically prevent fraud before it happens by identifying previously unknown fraudsters and blocking them from committing fraud.”
Dan Miller, Lead Analyst at Opus Research and the report’s author, explains,
”NICE’s leadership position in the Intelliview report reflects their success in building an impressive roster of corporate customers along with a correspondingly large database of registered voiceprints,”
“NICE also distinguishes itself with an integrated Real Time Authentication suite that combines voice biometrics with analytics and fraud detection solutions which responds to the recognized need for passive enrollment and authentication, combined with proactive fraudster detection in a single product.”
Barry Cooper, President NICE Enterprise Group, said,
“This report is a testament to the innovative capabilities of NICE RTA that enable our customers to protect themselves and their customers,”.
“Of particular note is its Proactive Fraudster Exposure capability which reinvents the way companies fight fraud. NICE RTA offers a robust, holistic solution that allows contact centres to prevent fraud while improving operational efficiency and customer experience.”
A complimentary copy of the report entitled “2019 Intelligent Authentication and Voice Biometrics Intelliview” is available by Clicking Here
NICE is the world’s leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
For additional information on NICE visit their Website